Arpit Sharma
Ludhiana,Punjab
Summary
Dynamic professional with extensive experience at Maruti Suzuki (Nexa), excelling in vehicle inspections and customer service. Proven ability to enhance workshop efficiency through effective inventory management and quality assurance. Recognized for resolving customer complaints swiftly, demonstrating strong leadership and performance monitoring skills to uphold high standards.
Overview
5
5
years of professional experience
Work History
Assistant Workshop Manager
Maruti Suzuki (Nexa)
Navdesh Autos, Chandigarh
12.2024 - Current
- Organized vehicle inspections to ensure compliance with safety standards.
- Supported customer service efforts by addressing client inquiries and concerns.
- Resolved customer complaints promptly in a professional manner.
- Monitored work performance to ensure quality standards were met according to company guidelines.
- Maintained workshop inventory and ordered necessary supplies for operations.
Service Advisor
Maruti Suzuki (Nexa)
Autovogue, Chandigarh
01.2022 - 11.2023
- Assisted customers in understanding vehicle features and specifications.
- Provided detailed explanations of service options and maintenance packages.
- Maintained customer records and updated service history in the system.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Advisor
Maruti Suzuki (Arena)
Sandhu Automobiles, Ludhiana
11.2020 - 12.2021
- Coordinated service appointments and managed customer inquiries effectively.
- Handled warranty claims and ensured compliance with company policies.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
Bachelors of Science in Agriculture
Punjab University
Chandigarh08-2023
12 Grade ( Horticulture)
Government Senior Secondary School
PAU Ludhiana04-2019
Skills
- Vehicle inspection
- Inventory management
- Customer service
- Quality assurance
- Service scheduling
- Regulatory compliance
- Performance monitoring
- Team leadership
- Workshop supervision
- Task prioritization
- Performance evaluation and monitoring
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Assistant Workshop Manager
Maruti Suzuki (Nexa)
12.2024 - Current
Service Advisor
Maruti Suzuki (Nexa)
01.2022 - 11.2023
Service Advisor
Maruti Suzuki (Arena)
11.2020 - 12.2021
Bachelors of Science in Agriculture
Punjab University
12 Grade ( Horticulture)
Government Senior Secondary School