Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Arpit Gautam

Missisauga,ON

Summary

Dynamic customer service professional with experience at BCE Inc., excelling in complaint resolution and active listening. Proven ability to enhance customer satisfaction and drive sales through effective communication and critical thinking. Skilled in data entry and inventory management, consistently achieving team goals and fostering positive shopping experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

BCE Inc.
02.2025 - Current
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Maintained product knowledge to educate customers on features and benefits.

Retail Sales Representative

Telus Communications
01.2024 - 12.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization and cleanliness to create inviting environment for shoppers.
  • Learned inventory management systems to track stock levels and assist in replenishment.
  • Collaborated with team members to meet daily sales goals and improve customer satisfaction.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Fleming College
Peterborough, None
04-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Complaint resolution

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

BCE Inc.
02.2025 - Current

Retail Sales Representative

Telus Communications
01.2024 - 12.2024

High School Diploma -

Fleming College

Similar Profiles

CREATE PROFILE
Arpit Gautam