Arpanjot Kaur
Edmonton,AB
Summary
Highly motivated and customer-focused Customer Experience Associate with a commitment to delivering exceptional service and building strong relationships. Skilled in understanding and addressing customer success in meeting targets and contributing positively to team dynamics. Eager to learn, adaptable, and driven to succeed in a purpose-driven and inclusive environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Manager
BELL MOBILITY
Edmonton
05.2022 - Current
- Built and maintained strong customer relationships, fostering loyalty and repeat business through personalized interactions and attentive support.
- Proactively identified and capitalized on sales opportunities by promoting mobile products and services to customers, contributing to the achievement of branch targets.
- Thrived in a target-driven environment, consistently meeting and exceeding sales quotas while maintaining a positive and collaborative team-oriented approach.
- Leveraged strong communication and interpersonal skills to engage with customers in a professional, friendly, and efficient manner, earning high praise for service excellence.
- Assisted in developing promotional campaigns for product launches or special events.
Server
IHOP
Edmonton
01.2022 - 05.2022
- Demonstrated strong communication skills by effectively taking and relaying orders, answering questions about the menu, and providing recommendations based on individual preferences.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Developed problem-solving skills by addressing and resolving customer concerns or complaints with empathy and professionalism.
Beauty Specialist
SCB Beauty Services
Patiala
01.2021 - 10.2021
- Demonstrated knowledge of beauty products and services through effective customer service techniques.
- Organized promotional events such as contests or giveaways to attract new customers or increase brand awareness.
- Developed relationships with clients to ensure repeat business opportunities.
- Performed facial treatments, including cleansing, exfoliation, toning, and moisturizing.
- Recommended appropriate skin care products based on customer's skin type and condition.
Education
High School Diploma -
GB INTERNATIONAL
Nabha Punjab06-2020
Business Administration - Accounting And Finance
NorQuest College
Edmonton, ABSkills
- Sales and Upselling
- Excellent communication skills, both verbal and written
- Problem Solving
- Customer service
- Teamwork
- Analytical Thinking
- Digital Literacy
- Cash Management
Certification
- Vedic Maths and abacus certification.
- GKT Certified
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Affiliations
- Volunteered in public rally for voting awareness.
- Volunteered in assembly for sustainability.
References
References available upon request.
Timeline
Sales Manager
BELL MOBILITY
05.2022 - Current
Server
IHOP
01.2022 - 05.2022
Beauty Specialist
SCB Beauty Services
01.2021 - 10.2021
High School Diploma -
GB INTERNATIONAL
Business Administration - Accounting And Finance
NorQuest College
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