Arpanjot Kaur
Edmonton,AB
Summary
Highly motivated and customer-focused Customer Experience Associate with a commitment to delivering exceptional service and building strong relationships. Skilled in understanding and addressing customer success in meeting targets and contributing positively to team dynamics. Eager to learn, adaptable, and driven to succeed in a purpose-driven and inclusive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Specialist
Honda
Sherwood Park, Alberta
05.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Sales Manager
BELL MOBILITY
Edmonton
05.2022 - 04.2024
- Built and maintained strong customer relationships, fostering loyalty and repeat business through personalized interactions and attentive support.
- Proactively identified and capitalized on sales opportunities by promoting mobile products and services to customers, contributing to the achievement of branch targets.
- Thrived in a target-driven environment, consistently meeting and exceeding sales quotas while maintaining a positive and collaborative team-oriented approach.
- Leveraged strong communication and interpersonal skills to engage with customers in a professional, friendly, and efficient manner, earning high praise for service excellence.
- Assisted in developing promotional campaigns for product launches or special events.
Server
IHOP
Edmonton
01.2022 - 05.2022
- Demonstrated strong communication skills by effectively taking and relaying orders, answering questions about the menu, and providing recommendations based on individual preferences.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Developed problem-solving skills by addressing and resolving customer concerns or complaints with empathy and professionalism.
Education
High School Diploma -
GB INTERNATIONAL
Nabha Punjab06-2020
Business Administration - Accounting And Finance
NorQuest College
Edmonton, ABSkills
- Sales and Upselling
- Excellent communication skills, both verbal and written
- Problem Solving
- Customer service
- Teamwork
- Analytical Thinking
- Digital Literacy
- Self motivated
Certification
- Vedic Maths and abacus certification.
- GKT Certified
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Affiliations
- Volunteered in public rally for voting awareness.
- Volunteered in assembly for sustainability.
References
References available upon request.
Timeline
Sales Specialist
Honda
05.2024 - Current
Sales Manager
BELL MOBILITY
05.2022 - 04.2024
Server
IHOP
01.2022 - 05.2022
High School Diploma -
GB INTERNATIONAL
Business Administration - Accounting And Finance
NorQuest College