Arpanjit Kaur
Surrey,Canada
Summary
Results-oriented Team Leader with a track record of successfully mentoring and coaching team members to achieve optimal performance. Adept at effectively communicating work goals and deadlines to increase productivity and meet project benchmarks. Skilled in resolving problems and escalating high-level issues to supervisors within established timeframes. Experienced in handling larger amounts of money and ensuring accuracy in data entry processes. Known for creating clear roles and responsibilities for team members based on strengths and weaknesses. Strong in both teamwork and collaboration, as well as coaching and mentoring.
Overview
1
1
year of professional experience
Work History
TEAM LEADER
Dollarama
05.2024 - Current
- Mentored and coached team members to ensure successful performance
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Provided guidance to the team on best practices for completing tasks efficiently and accurately
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Assisted in the recruitment and onboarding of new team members
- Monitored workflows to ensure accuracy in data entry processes and provide timely resolutions when issues arise
- Also, Handel larger amounts of money
Team Member
Tim Hortons
10.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
CASHIER TEAM LEAD
Dollarama
11.2023 - 05.2024
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Balanced cash drawer and performed daily audit procedures
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
Education
MARKETING MANAGEMENT - MARKETING
BCIt
Burnaby, BCBACHELOR OF MASS COMMUNICATION - MASS COMMUNICATION
Guru Nanak Dev university
Amritsar, Punjab07.2023
Skills
- Teamwork and Collaboration
- Coaching and Mentoring
- Team Supervision
- People Management
- Problem-Solving
- Team motivation
- Cash Handling
- Safety processes and procedures
- Coaching
- Flexible Schedule
- Key Performance Indicators
Languages
English
Full Professional
References
References available upon request
Timeline
TEAM LEADER
Dollarama
05.2024 - Current
CASHIER TEAM LEAD
Dollarama
11.2023 - 05.2024
Team Member
Tim Hortons
10.2023 - 06.2024
MARKETING MANAGEMENT - MARKETING
BCIt
BACHELOR OF MASS COMMUNICATION - MASS COMMUNICATION
Guru Nanak Dev university
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