ARPANDEEP KAUR MAHAL
Winnipeg,Canada
Summary
With over 4 years experience in customer service representative, answering inbound calls, with a friendly and helpful attitude, prioritizing customer's satisfaction. Honest, reliable, self-motivated. A keen and reliable attitude. Enthusiastic and mature minded career and experience.
Professional with strong background in customer relations and problem-solving. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
IntouchCX
02.2021 - 11.2024
- Provided tailored advice and assistance to customers, addressing specific needs and preferences.
- Maintained high customer satisfaction through proactive strategies for resolving concerns.
- Answered customer calls promptly, minimizing on-hold wait times.
- Responded effectively to inquiries regarding products, services, and company information.
Team member
Pizza Hut
10.2018 - 02.2021
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Associate Degree Of Arts - Arts
Columbia College
Vancouver, BC08.2020
Skills
- Customer Service and Assistance
- Team Goals
- Troubleshooting and Resolution
- Strong Telephone Etiquette
- Information Updates
- Financial Transactions
- Order and Refund Processing
- Customer Understanding
- Call Volume and Quality Metrics
- De-escalation techniques
- Complaint handling
- Typing speed
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative Agent
IntouchCX
02.2021 - 11.2024
Team member
Pizza Hut
10.2018 - 02.2021
Associate Degree Of Arts - Arts
Columbia College
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