Arpandeep Kaur
Brampton,ON
Summary
Organized Administrator with two years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Overview
2
2
years of professional experience
Work History
Front Desk Concierge
Probe Security
06.2023 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
Administrative Assistant
Krishna Paudyal
09.2023 - 08.2024
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Customer Service Representative
Billy Pearce
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Canadore-Stanford
Mississauga, ON08.2024
Skills
- Strong multitasking
- Customer Service
- Microsoft Office
- Administrative Support
- Oral and written communications
- Conflict Management
- Administrative Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Krishna Paudyal
09.2023 - 08.2024
Front Desk Concierge
Probe Security
06.2023 - Current
Customer Service Representative
Billy Pearce
11.2022 - 06.2023
High School Diploma -
Canadore-Stanford
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