Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Arpandeep Kaur

Vernon

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented Customer Service Manager with one year of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson is skilled in communication and collaboration for best-in-class service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
02.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Arts -

Okanagan College
Vernon, BC
12.2024

Skills

  • Customer Service
  • Problem-Solving
  • Decision-Making
  • Cash Handling
  • Team Building and Leadership
  • Time Management
  • Excellent Communication
  • Friendly, Positive Attitude

Languages

English
Punjabi
Hindi

Certification

  • Certified Highest sales of MasterCard, Walmart.
  • Super Shrink Hero, Walmart - June 2023.

Timeline

Customer Service Manager

Walmart
02.2023 - Current

Associate of Arts -

Okanagan College

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Arpandeep Kaur