Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline

Arpandeep Kaur

Brandon,MB

Summary

Detail-oriented team player with strong organizational skills and expert team leadership. Ability to handle multiple projects simultaneously with a high degree of accuracy. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

McDonalds
09.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Dispatch Manager

10161849 MANITOBA LTD.
05.2019 - 07.2020
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.

Education

Business Administration - Business And Human Resources Management

Assiniboine Community College, Brandon, MB
04.2021

Learned Accounting which is an asset.

Skills

  • Budgeting and Cost Control
  • Managing Defaults
  • Procedural Streamlining
  • Managing Laborers
  • Account Management and Updating
  • Managing Cash Register
  • Business Analysis
  • Customer Relationship Management
  • Employee Training
  • Administration and Reporting
  • Negotiation
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Strategic Planning
  • Managing Multiple Tasks
  • Verbal and Written Communication
  • Staff Management

Certification

  • CM - Certified Manager Certification
  • First Aid/CPR Certified

Languages

English
Hindi
Punjabi
Urdu

Additional Information

References- Randy Grewal (chairman of the company) (204) 557- 7856

Amritpal Kaur (Co-manager) (204) 922-0668

Timeline

Manager - McDonalds
09.2019 - Current
Dispatch Manager - 10161849 MANITOBA LTD.
05.2019 - 07.2020
Assiniboine Community College - Business Administration , Business And Human Resources Management

Similar Profiles

CREATE PROFILE
Arpandeep Kaur