Arpana Tmg
HAMILTON,ON
Summary
Network and data center support professional with experience in technical support, customer support, and network systems installation. Skilled in troubleshooting routers, switches, and firewalls while documenting incidents and maintaining stable daily operations. Focused on fast issue resolution and dependable service.
Overview
1
1
Language
3
3
years of professional experience
Work History
Network-administrator
UP Utilities
Kathmandu, Nepal
02.2021 - 01.2023
- Monitored network performance and responded to connectivity issues promptly.
- Assisted with router, switch, and firewall troubleshooting for daily operations.
- Configured user accounts, network access, and permissions across utility systems.
- Documented network changes, incidents, and support resolutions for accurate tracking.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored server racks, power distribution, and environmental alerts to maintain stable data center operations.
- Installed, replaced, and documented hardware components, cabling, and network connections with accurate attention to detail.
- Performed routine inspections on UPS, cooling, and backup systems to support uptime and equipment reliability.
Data Center Technician
Saipal Academy
Kathmandu, Nepal
07.2020 - 01.2021
- Resolved basic connectivity, hardware, and port issues using ticketing workflows and troubleshooting procedures.
- Followed change management and access control protocols during rack work, device swaps, and maintenance activities.
- Organized spare parts, tools, and inventory records to support efficient repairs and equipment readiness.
- Assisted with migrations, decommissioning tasks, and rack labeling to keep infrastructure documentation current.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
Education
Diploma - Computer Network Systems: Network Technician
Mohawk College of Applied Arts And Technology
Hamilton07-2026
Skills
- Network systems installation
- Router configuration
- Switch configuration
- VPN configuration
- Network diagnostics
- Firewall configuration
- System administration
- Technical assistance
- Client assistance
- Wireless networking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Network-administrator
UP Utilities
02.2021 - 01.2023
Data Center Technician
Saipal Academy
07.2020 - 01.2021
Diploma - Computer Network Systems: Network Technician
Mohawk College of Applied Arts And Technology