Arpana Kumari
Bengaluru
Summary
Dynamic Senior Cabin Crew Member with SpiceJet Ltd, recognized for enhancing passenger satisfaction through exceptional service and personalized care. Expert in team management and grooming standards, I successfully delivered training programs that fostered continuous development, while ensuring strict adherence to safety regulations and security procedures.
Overview
4
4
years of professional experience
Work History
Senior Cabin Crew Member
SpiceJet Ltd
09.2018 - 08.2022
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
Education
Bachelors of Business Management -
Magadh University
Gaya, Bihar, India05-2017
Senior Secondary - Commerce
Gaya College
Gaya, Bihar, India05-2014
Skills
- Grooming standards
- Elderly care
- Security procedures
- Team management
- Passenger assistance
- Food and beverage service
- Complaint handling
- Announcement delivery
- Medical emergency response
Timeline
Senior Cabin Crew Member
SpiceJet Ltd
09.2018 - 08.2022
Bachelors of Business Management -
Magadh University
Senior Secondary - Commerce
Gaya College
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