Summary
Overview
Work History
Education
Skills
Timeline
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Arpana Kumari

Bengaluru

Summary

Dynamic Senior Cabin Crew Member with SpiceJet Ltd, recognized for enhancing passenger satisfaction through exceptional service and personalized care. Expert in team management and grooming standards, I successfully delivered training programs that fostered continuous development, while ensuring strict adherence to safety regulations and security procedures.

Overview

4
4
years of professional experience

Work History

Senior Cabin Crew Member

SpiceJet Ltd
09.2018 - 08.2022
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.

Education

Bachelors of Business Management -

Magadh University
Gaya, Bihar, India
05-2017

Senior Secondary - Commerce

Gaya College
Gaya, Bihar, India
05-2014

Skills

  • Grooming standards
  • Elderly care
  • Security procedures
  • Team management
  • Passenger assistance
  • Food and beverage service
  • Complaint handling
  • Announcement delivery
  • Medical emergency response

Timeline

Senior Cabin Crew Member

SpiceJet Ltd
09.2018 - 08.2022

Bachelors of Business Management -

Magadh University

Senior Secondary - Commerce

Gaya College
Arpana Kumari