Arpana Aujla
North York,Canada
Summary
Dynamic Auditor with a demonstrated track record of success in financial auditing, analysis in financial auditing, and reporting. Experienced in evaluating financial records and operations, identifying discrepancies, and proposing solutions.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
20
20
years of professional experience
Work History
Pharmaceutical Claims Auditor
Mount Sinai Hospital
Toronto, ON, Canada
04.2016 - Current
- Documented all audit findings, prepared detailed reports for management review.
- Maintained accurate records of audit work papers for future reference.
- Planned and performed audit functions by reviewing accounting ledgers, fiscal statements, and reports.
- Maintained accurate records of audio work papers for future reference.
- Reviewed financial statement and documents to identify discrepancies or inaccuracies in reports.
Lead Pharmacist
Trillium Health Partners
Toronto, ON, Canada
02.2013 - 01.2016
- Reviewed physician's orders for accuracy prior to filling; consulted with prescribers if necessary.
- Checked prescriptions for proper contents and labeling.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counselling.
- Maintained complete records for all prescriptions filled or authorized for dispensing.
- Identified potential adverse drug interactions or contraindications that could result from multiple drug therapy regimens.
- Performed accurate calculations of dosages, based on weight, age, and other factors.
- Stored adequate patient information to maintain safety and appropriateness of prescriptions.
- Filled and evaluated prescriptions for completeness, accuracy and legality.
- Managed inventory control systems to ensure adequate supplies of medications are available at all times.
Pharmacy Intern
Sick Kids Hospital/KPMG
Toronto, ON, Canada
07.2012 - 12.2012
- Managed daily operations including stocking shelves, cashier duties, and customer service.
- Developed knowledge of pharmacy laws, regulations, and standards of practice through research and analysis.
- Collaborated with other healthcare professionals such as doctors and nurses to provide comprehensive patient care.
- Assisted Pharmacist in preparing medications for dispensing and managed inventory levels.
- Stayed up-to-date on immunization recommendations and individual state laws to accurately advise customers.
- Demonstrated strong communication skills by effectively interacting with patients, staff, and medical personnel.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Interacted with physicians and utilized reference material to gain information on customers and prescriptions.
Store Manager
Footlocker Retail
09.2005 - 09.2012
- Led daily operations, ensuring efficient workflow and exceptional customer experience
- Trained and developed team members, fostering a culture of continuous improvement.
- Implemented sales strategies, enhancing store performance and driving revenue growth.
- Analyzed sales data, identifying trends to inform product selection and merchandising efforts.
- Coordinated staff schedules, ensuring adequate coverage to meet customer demands effectively.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Doctor of Pharmacy - Pharmacology
McMaster University
Hamilton, ON06.2011
Bachelor of Science - Pharmacology
University of Toronto
Toronto, ON06.2010
Skills
- Prescription Filling
- Medication Dispensing
- Report Writing
- SOP Adherence
- Audit Coordination
- Risk Assessment
- Data Analytics
- Financial Reporting
- Supply Ordering
- Audit Planning
- FDA drug Safety
- Pharmacokinetics
- Pharmacy Software Mastery
- Teamwork Abilities
- Decision Making
- Loss Prevention
- Customer service
- Sales growth
- Store maintenance
- Coaching and mentoring
- Merchandise strategizing
- Scheduling
- Shift scheduling
- Stock management
- Store opening and closing
Languages
Punjabi
Elementary
Timeline
Pharmaceutical Claims Auditor
Mount Sinai Hospital
04.2016 - Current
Lead Pharmacist
Trillium Health Partners
02.2013 - 01.2016
Pharmacy Intern
Sick Kids Hospital/KPMG
07.2012 - 12.2012
Store Manager
Footlocker Retail
09.2005 - 09.2012
Doctor of Pharmacy - Pharmacology
McMaster University
Bachelor of Science - Pharmacology
University of Toronto