Arpad Till
Almonte,ON
Summary
Independent Senior Accounting Clerk familiar with accounting procedures, processes and software programs. Excellent problem-solving and multitasking abilities. Detail-oriented and dependable with great customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration Officer (AS-01)
Department Of National Defense
08.2023 - Current
- Entered and maintained departmental records in company database.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Prepared agendas and took notes at meetings to archive proceedings.
Call Center Agent -( SP-03)
CRA
08.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Senior Accounting Clerk-( CR-05)
Elections Canada
04.2021 - 03.2022
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer information into EC Connex to document and organize client records.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers professionally by phone to provide information and directed to desired staff members.
- Verified paperwork accuracy and checked for completion prior to processing.
Managing Bartender
Moose McGuire's
07.2020 - 08.2021
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managing Bartender
Don Cherry's Sports Grill
12.2010 - 03.2020
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
- Kept bar presentable and well-stocked to meet all customer needs.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Education
High School Diploma -
St.Paul High School
Ottawa, ON06.2007
Skills
- Financial Recordkeeping
- Relationship Building
- State Regulation Compliance
- Data Analysis
- Customer Relations
- Precision and Accuracy
- Federal Regulation Compliance
- Attention to Detail
- Word Processing
- Time Management
- Verbal and Written Communication
- Cash Handling
- Customer Service
- Data Entry Software
- File Maintenance
Certification
First Aid
Smart Serve
Timeline
Administration Officer (AS-01)
Department Of National Defense
08.2023 - Current
Call Center Agent -( SP-03)
CRA
08.2022 - 08.2023
Senior Accounting Clerk-( CR-05)
Elections Canada
04.2021 - 03.2022
Managing Bartender
Moose McGuire's
07.2020 - 08.2021
Managing Bartender
Don Cherry's Sports Grill
12.2010 - 03.2020
High School Diploma -
St.Paul High School