Summary
Overview
Work History
Education
Skills
Certification
Languages
Software & Standards
Timeline
Generic

Arountino Bastien

Ottawa

Summary

Motivated and tech-savvy customer service professional with over 3 years of experience and recent COMPTIA Security+ certification. Skilled in troubleshooting, client support, and issue resolution. Eager to transition into IT support by leveraging strong communication and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Inbound Contact Center Agent

Costco
08.2024 - Current
  • Resolve customer inquiries regarding orders, delivery, and membership with professionalism and empathy.
  • Use internal systems to track shipments, process refunds, and troubleshoot order issues.
  • Maintain high customer satisfaction in a fast-paced call center environment.
  • Escalate technical or service-related issues to appropriate departments, demonstrating strong issue triaging ability.

Culinery Event Coordinator

Norton Rose Fulbright Law Firm
01.2023 - 02.2024
  • Coordinated logistics for corporate events and maintained vendor communications.
  • Handled scheduling, inventory tracking, and problem resolution
  • Maintained accurate records and worked cross-functionally with multiple departments

Insurance Sales & Activation Agent

TD Bank Group
04.2022 - 08.2022
  • Guided customers through credit card activation and insurance enrollment, often troubleshooting account-related issues.
  • Followed privacy protocols and resolved escalated concerns, ensuring positive client outcomes.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Education

Bachelor of Arts - Law

Carleton University
Ottawa, None
05-2020

Skills

  • Software and hardware diagnostics
  • Experienced with service desk workflows
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Fundamental network security principles
  • Email and phone etiquette
  • Proficient in remote collaboration tools

Certification

COMPTIA Security +

Languages

English
Native or Bilingual
French
Native or Bilingual

Software & Standards

  • KRONOS
  • AS400(Costco)
  • OMS (Costco)
  • Cisco Webex
  • Zoom
  • Microsoft Teams
  • Microsoft Office Suite
  • HIPAA

Timeline

Inbound Contact Center Agent

Costco
08.2024 - Current

Culinery Event Coordinator

Norton Rose Fulbright Law Firm
01.2023 - 02.2024

Insurance Sales & Activation Agent

TD Bank Group
04.2022 - 08.2022

Bachelor of Arts - Law

Carleton University

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Arountino Bastien