Arooj Siraj
Waterloo,ON
Summary
Results-driven administrative and customer service professional with expertise in operations management, social media strategy, and sales leadership. Skilled in streamlining processes, optimizing workflow, and enhancing customer engagement. Strong leadership, risk management, and problem-solving abilities, ensuring efficiency and high-impact solutions in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative & Social Media Manager
Boundless Martial Arts
09.2024 - Current
- Managed administrative operations, optimizing efficiency and streamlining internal processes.
- Developed and implemented policies to enhance workflow and organizational effectiveness.
- Led hiring, training, and supervision of administrative staff, ensuring high productivity.
- Managed financial planning, facility maintenance, and office resource allocation.
- Implemented emergency preparedness measures, ensuring risk mitigation strategies.
- Directed social media presence on Instagram and Facebook, enhancing brand awareness.
- Managed inbound leads from social media advertisements, increasing customer engagement.
Tesla Advisor
Tesla
04.2024 - 09.2024
- Provided high-level customer service, guiding clients through the Tesla purchasing process.
- Managed online customer support, responding to inquiries and resolving issues efficiently.
- Coordinated vehicle deliveries, ensuring smooth and timely customer experiences.
- Educated customers on Tesla features and customization options.
Assistant Manager
Wow Mobile Boutique
10.2022 - 03.2024
- Managed a sales team, overseeing schedules and training programs.
- Implemented sales techniques that consistently exceeded revenue targets.
- Maintained inventory accuracy and optimized store merchandising.
- Ensured smooth store operations and exceptional customer service.
Education
Bachelor of Arts - Criminology And Policing
Wilfrid Laurier University
Waterloo12-2025
Skills
- Emergency Preparedness & Risk Management
- Operational Coordination & Crisis Response
- Policy Development & Implementation
- Leadership & Team Training
- Social Media Strategy & Digital Marketing
- Budget & Resource Management
- Microsoft Office Suite & Data Management
Languages
English
Native or Bilingual
Pashto
Full Professional
Urdu
Full Professional
Certification
- First Aid Certification
- Ontario Smart Serve
- OMVIC
Timeline
Administrative & Social Media Manager
Boundless Martial Arts
09.2024 - Current
Tesla Advisor
Tesla
04.2024 - 09.2024
Assistant Manager
Wow Mobile Boutique
10.2022 - 03.2024
Bachelor of Arts - Criminology And Policing
Wilfrid Laurier University
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