Arooj Shaikh
Summary
Talented leader with excellent time, planning and organizational skills built during 16 years of a successful healthcare career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional client and people management abilities with a results-driven approach.
Overview
19
19
years of professional experience
Work History
Senior Manager, Patient Support Programs
McKesson Canada
04.2024 - Current
- Reduced costs, optimized resource allocation, and improved efficiency in managing programs - increasing gross margins by 73% from P4 FY24 to P4 FY25
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business while continuously evaluating our strategic partnership.
- Launched additional 8 molecules over 2 years for a client to grow their portfolio with McKesson.
- Won oncology portfolio business from a client
- Delivered presentations at Client conference
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
- Worked on multiple projects across organizations to streamline processes and introduce new digital technologies while conducting data logic verifications.
- Led cross-functional teams to achieve project milestones
Manager, Patient Support Programs
McKesson Canada
07.2021 - 03.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Designed and developed programs and projects for dissemination to personnel.
Associate Program Manager
McKesson Canada
06.2018 - 07.2021
- Coached team members on productivity strategies
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees
Project Manager
McKesson Canada
08.2018 - 03.2019
- Monitored project performance to identify areas of improvement and make adjustments for a Tier 1 client
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Supervisor
McKesson Canada
10.2017 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Bilingual Team Lead
McKesson Canada
02.2017 - 10.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
Bilingual Health Case Manager
McKesson Canada
02.2016 - 01.2017
- Started in 2014, came back at McKesson in 2016
- Partnered with physicians, pharmacy and case managers to develop and implement individualized care plans for a risk evaluation and mitigation strategy program.
Bilingual Program Coordinator
AmerisourceBergen Healthforward
05.2015 - 02.2016
- Launched a new Preferred Pharmacy Network for an insurance company
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
Medical Radiation Therapist
McGill University Health Center
05.2005 - 07.2010
- Treated cancer patients with ionizing radiation while participating in gathering data for Clinical Trials
Education
Certificate in Project Management -
University of Toronto
MississaugaMedical Radiation Sciences
McGill University Health Center – Dawson College
Montreal, QCSkills
- Data-driven decision-making
- Operations Planning
- Customer Relationship Management
- Project Management
- Team Leadership
- Time Management
- Bilingual
- Critical Thinking
- Process Improvement
Volunteer Work
President of the Muslim Women of Brant Non- Profit organization.
Patient Family Advisor at the Brantford General Hospital
Timeline
Senior Manager, Patient Support Programs
McKesson Canada
04.2024 - Current
Manager, Patient Support Programs
McKesson Canada
07.2021 - 03.2024
Project Manager
McKesson Canada
08.2018 - 03.2019
Associate Program Manager
McKesson Canada
06.2018 - 07.2021
Supervisor
McKesson Canada
10.2017 - 06.2018
Bilingual Team Lead
McKesson Canada
02.2017 - 10.2017
Bilingual Health Case Manager
McKesson Canada
02.2016 - 01.2017
Bilingual Program Coordinator
AmerisourceBergen Healthforward
05.2015 - 02.2016
Medical Radiation Therapist
McGill University Health Center
05.2005 - 07.2010
Certificate in Project Management -
University of Toronto
Medical Radiation Sciences
McGill University Health Center – Dawson College
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