Arooj Nadeem
Winnipeg,MB
Summary
Dynamic leader with proven success in operations management and team development, notably at Smittys Restaurant. Expert in optimizing efficiency and fostering customer loyalty through exceptional service. Skilled in inventory control and staff scheduling, achieving significant revenue growth in sales and service. Demonstrates strong organizational, communication skills and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Smittys Restaurant
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Worked on ameego, yellow dog, optimum and R365 for scheduling, invoices, inventories and labour.
Assistant Sales Manager
Apple
02.2021 - 02.2022
- Completed store opening and closing procedures by counting drawers and managing security.
- Generated sales report to help upper management make effective decisions and sales plans.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Lead
Boston Pizza
03.2020 - 01.2022
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
General Manager
Dubai Restaurant
06.2014 - 01.2020
- Managed a diverse team of professionals of 9 branches, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Education
Social Media Marketing - Social Media Marketing
Cdi
Main St04.2021
Marketing - Hotel, Resort And Restaurant Management
Bangkok Christian High School
Thailand10.2019
Skills
- Customer loyalty
- Staff Scheduling, management
- Operations Management
- Organization and prioritization
- Team Management
- Kitchen equipment operation and maintenance
- Food Service Background
- Pre-shift walk-through
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Recipes and menu planning
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Thai
Native or Bilingual
Arabic
Professional Working
Nepali
Full Professional
Turkish
Professional Working
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 140 staff members.
- Reduced employee turnover by 40% by creating and implementing a no-cost incentive program.
- Used Microsoft Excel to develop waste tracking spreadsheets.
- Achieved record breaking sales and canada wide highest GC sales by crossing the given target with accuracy and efficiency.
Certification
- Licensed first aid and CPR
- food handler Training
- Certified social media marketing expert
- smart choices ca
Timeline
Restaurant Manager
Smittys Restaurant
09.2022 - Current
Assistant Sales Manager
Apple
02.2021 - 02.2022
Shift Lead
Boston Pizza
03.2020 - 01.2022
General Manager
Dubai Restaurant
06.2014 - 01.2020
Social Media Marketing - Social Media Marketing
Cdi
Marketing - Hotel, Resort And Restaurant Management
Bangkok Christian High School
- Licensed first aid and CPR
- food handler Training
- Certified social media marketing expert
- smart choices ca
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