AROOJ CHAUDHRY
Toronto,Canada
Summary
Dynamic health studies graduate with a strong foundation in Management, Health Informatics, and Health Policy, equipped to drive data-driven healthcare operations and conduct comprehensive policy analysis. Proven expertise in research and administrative functions, complemented by exceptional client service skills, enhances the ability to navigate complex healthcare environments. Experience includes both private and public sectors, emphasizing process improvement, digital system implementation, and effective stakeholder engagement. Committed to leveraging knowledge and skills to contribute positively to healthcare initiatives and organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Case Worker
Sentrex Pharmacy Group
10.2024 - 02.2025
- Maintained up-to-date patient profiles and prepared financial reports for internal stakeholders.
- Addressed billing issues and supported payment processing, improving claim accuracy.
- Managed communication channels and coordinated case files with confidentiality and care.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Pharmacy Assistant
Freshco Pharmacy
05.2019 - 10.2024
- Supervised two pharmacy assistants, ensuring adherence to operational standards and maintaining workflow efficiency.
- Resolved third-party billing and insurance issues, improving claim processing and client satisfaction through effective problem-solving.
- Managed inventory orders, maintaining optimal stock levels and reducing supply shortages, demonstrating organizational and analytical skills.
- Handled client concerns, phone calls, and faxes, providing timely and professional support while empathetically managing difficult situations.
Client Officer
Service Canada
05.2023 - 06.2024
- Verified and processed over 500 passport applications in compliance with federal standards.
- Delivered high-volume front-line client support, maintaining a 95% satisfaction rate.
- Utilized IRIS system to digitize records and streamline administrative processes.
- Coordinated passport pickups and inquiries, managing 50+ daily client interactions.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Administrative
Bonis Brichmounth Health Center
05.2016 - 02.2018
- Greet patients and visitors warmly in person and on the phone
- Schedule and confirm patient appointments
- Maintain and update patient records
- Verify health card/insurance information
- Manage incoming and outgoing correspondence (emails, calls, mail)
- Assist patients in filling out forms
- Prepare and organize medical files, test results, and referrals for the doctor
- Maintain cleanliness and order in the reception and waiting areas
- Coordinate with doctors, nurses, and Pharmacies
- Handle patient complaints or concerns professionally
- Manage inventory of office and medical supplies at the front desk
Education
Bachelor of Health Studies - Health Management, Digital Health, Health Policy
York University
Toronto Ontario08.2025
Certificate - Public Policy Analysis
York University
Toronto OntarioSkills
- Technical Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft 365, Kroll, HealthWatch
- Core Skills: Time Management, Research & Policy Analysis, Client Service, Documentation, Team Leadership
- Soft Skills: Strong Judgment, Verbal & Written Communication, Organization, Problem Solving
- Problem-solving
- Attention to detail
- Customer service
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Certification
MySQL Data Analyst
Timeline
Patient Case Worker
Sentrex Pharmacy Group
10.2024 - 02.2025
Client Officer
Service Canada
05.2023 - 06.2024
Pharmacy Assistant
Freshco Pharmacy
05.2019 - 10.2024
Administrative
Bonis Brichmounth Health Center
05.2016 - 02.2018
Bachelor of Health Studies - Health Management, Digital Health, Health Policy
York University
Certificate - Public Policy Analysis
York University
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