Aron Mallari
Stockton
Summary
Dynamic Customer Experience Executive with a proven track record at Zephyr Ventilation, adept at troubleshooting and enhancing customer satisfaction. Skilled in complaint resolution and call center operations, I leverage my graphic design expertise to create impactful customer interactions. Committed to delivering timely solutions and fostering positive relationships in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Experience Executive
Zephyr Ventilation
07.2023 - Current
- Troubleshooting residential range hoods and wine coolers over the phone.
- Created warranty support tickets that would include sending out of replacement parts and dispatching local servicers.
- Helped with general product information.
Installer
Advanced Plumbing, Heating and Air
04.2022 - 01.2023
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Sales and Support Rep & Retail Sales Associate
AT&T Mobility
07.2011 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Applied Science - Computer And Information Sciences
Heald College
Concord, CA06-2001
Skills
- Call center experience
- Appointment scheduling
- Complaint resolution
- Complaint handling
- Cash handling
- Image editing
- Adobe creative suite
- Graphic design
Timeline
Customer Experience Executive
Zephyr Ventilation
07.2023 - Current
Installer
Advanced Plumbing, Heating and Air
04.2022 - 01.2023
Sales and Support Rep & Retail Sales Associate
AT&T Mobility
07.2011 - 04.2022
Associate of Applied Science - Computer And Information Sciences
Heald College
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