AROMAL ANIL
Chilliwack,BC
Summary
Structured Crew Manager skillful in recruiting, training and scheduling employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in IT and Fast Food management. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.
Overview
5
5
years of professional experience
Work History
Fast Food Manager
REDSWAN PIZZA
12.2021 - 01.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
IT Support Engineer
COMPUTER WORLD
11.2020 - 12.2021
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
ASSOSIATE
Walmart
09.2019 - 12.2021
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Network Administrator Intern
SCORE PROMOTIONS CANADA
01.2020 - 05.2020
- Enhanced network performance by monitoring system availability and troubleshooting issues.
- Implemented security measures for data protection and confidentiality, reducing the risk of breaches.
- Collaborated with IT team to design, install, and maintain network infrastructure for smooth operations.
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Conducted routine maintenance on networking equipment, preventing unexpected downtime or failures.
IT Field Support Technician Intern
PROFUSION TECHNOLOGIES
01.2019 - 05.2019
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
Education
Diploma - COMPUTER NETWORKING
Georgian College of Applied Arts And Technology
Barrie, ON07.2020
Diploma - COMPUTER APPLICATION
G-TEC EDUCATION
PERUMBAVOOR, KERALA01.2018
High School Diploma -
SREE SARADA VIDYALAYA
MATTOOR, KERALA05.2017
Skills
- Resource Allocation
- Customer Loyalty
- Complaint Resolution
- Problem Solving
- Mobile Device Management
- Information Security
- Windows Server
- Customer Service
- Hardware Diagnostics
- Network Troubleshooting
- Remote Desktop Support
- Switches and routers
- Network monitoring
- Firewall administration
- Network configuration
- Active Directory
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
hobbies
- READING
- CYCLING
- SOCCER
- BADMINTON
Timeline
Fast Food Manager
REDSWAN PIZZA
12.2021 - 01.2024
IT Support Engineer
COMPUTER WORLD
11.2020 - 12.2021
Network Administrator Intern
SCORE PROMOTIONS CANADA
01.2020 - 05.2020
ASSOSIATE
Walmart
09.2019 - 12.2021
IT Field Support Technician Intern
PROFUSION TECHNOLOGIES
01.2019 - 05.2019
Diploma - COMPUTER NETWORKING
Georgian College of Applied Arts And Technology
Diploma - COMPUTER APPLICATION
G-TEC EDUCATION
High School Diploma -
SREE SARADA VIDYALAYA
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