Arolin Vemalanathan
Bilingual Credit Analyst
Ajax,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Language
Work History
Bilingual Credit Analyst
Tremco
North York, ON
03.2021 - Current
- Answering e-mails and faxes
- Invoicing clients
- Release orders from different companies
- Answer phones in French and English
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
Bilingual Contracts Rep
Alliance
Toronto, ON
06.2019 - 06.2020
- Helping teachers navigate through our website
- Answering e-mails and faxes
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Bilingual Order Entry Rep
Scholastic
Toronto, ON
10.2016 - 12.2016
- In charge of processing order for teacher throughout Canada
- Helping teachers navigate through our website
- Answering e-mails and faxes
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Ran errands and provided general office support in a professional environment.
Bilingual Admin Support
Hills Pet
Toronto, ON
12.2014 - 10.2016
- In charge of processing Trial orders for Veterinary Clinics
- Processing credits for stores
- Answering e-mails and faxes
Bilingual Sales Support
Apple
Markham, ON
07.2013 - 04.2014
- Placed apple product orders for Education department
- Meet up with supply team to discuss the supply in demand to relay to the clients
- Answered phone calls, e-mails, faxes and client's inquires
Bilingual Parts & Accessories Specialist
Kawasaki Scarborough, ON
10.2012 - 02.2013
- Assisted dealers with questions via phone, fax, e-mail and info requests(online)
- Filed and organized shipment coming in and out of our office
- Arranged pick-up for returns or damaged products
- Checked for received products in warehouse to assess damages or warranty
Bilingual Customer Logistics
Johnson & Johnson
Markham, ON
10.2011 - 10.2012
- Provided the highest level of customer service to external and internal customers
- Answered all incoming calls and providing 'one touch' service
- Assisted with problem resolution
- Monitored fax queue and voice mails
Representative
Bilingual Customer Service BLJC
Markham, ON
11.2008 - 10.2011
- Handled inbound calls from our clients in a fast-paced environment
- These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management
- Probed and documented details of client needs and capturing such in a Work Order
- Properly assessed and assigned priority to work orders to ensure that contractual turnaround times are met
- Dispatched and communicated work order details to appropriate service provider(s)
- Provided high level of service, care and quality to each and every call
- Managed e-mails, web requests, open work orders, and quotes.
Supervisor Supervisor
07.2003 - 02.2008
- Opened and closed stores
- Prepared floats for cash registers
- Balanced cash registers at closing
- Inventoried stock and prepared orders
- Dealt with client and employee inquiries and complaints
- Organized and displayed merchandise for effective presentation and sales
- Supervising 10-15 staff members
Merchandise Cashier Associate
11.2002 - 07.2003
- Maintained store appearance
- Operated cash register
- Handled Canadian and U.S
- Currency
- Theft prevention
Education
Desktop Publishing Diploma - Computer
Rosemount Technology Centre, Design
Skills
Credit card processing expert
Timeline
Bilingual Credit Analyst
Tremco
03.2021 - Current
Bilingual Contracts Rep
Alliance
06.2019 - 06.2020
Bilingual Order Entry Rep
Scholastic
10.2016 - 12.2016
Bilingual Admin Support
Hills Pet
12.2014 - 10.2016
Bilingual Sales Support
Apple
07.2013 - 04.2014
Bilingual Parts & Accessories Specialist
10.2012 - 02.2013
Bilingual Customer Logistics
Johnson & Johnson
10.2011 - 10.2012
Representative
Bilingual Customer Service BLJC
11.2008 - 10.2011
Supervisor Supervisor
07.2003 - 02.2008
Merchandise Cashier Associate
11.2002 - 07.2003
Desktop Publishing Diploma - Computer
Rosemount Technology Centre, Design
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