Arnold Franklin Tsague
Abu Dhabi
Summary
Dedicated Receptionist with background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Cloud9 Pet Hotel And Care
03.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Introduced innovative ideas that increased sales by 15%.
- Enhanced workplace security by issuing, checking, and collecting badges; maintained visitor logs
- Confirmed appointments, communicated with clients, and updated client records.
- Involved with copying, faxing, and making travel plans.
- Organized meetings and prepared training rooms.
- Scheduled appointments.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phone calls promptly and directed incoming calls to the correct offices.
- Managed over 20 employees.
Waiter
Hotel Mbouoh Star Palace
04.2015 - 02.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed over 20 employees per day, and increased sales by over 15%.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cashed up bills and ensured that correct amount has been paid when using cash register and credit card machines.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances
- Obtained safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Government High School - GHS
Cameroon06.2011
Skills
- Telephone skills
- Documentation and reporting
- Security awareness
- Customer and client relations
- Administrative support
- Staff Management
- Travel coordination
- Time management
Timeline
Receptionist
Cloud9 Pet Hotel And Care
03.2018 - Current
Waiter
Hotel Mbouoh Star Palace
04.2015 - 02.2018
High School Diploma -
Government High School - GHS
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