Summary
Work History
Education
Skills
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Arnold Flowers

Arnold Flowers

Toronto,ON

Summary

Tech Sales Leader who is recognized for building and scaling high-performance teams at leading tech firms like AWS, Oracle, IBM, and Microsoft. Specializes in transforming sales divisions into dynamic engines of growth and market penetration. Utilizes cutting-edge strategies for business transformation, crafting solutions that surpass sales targets and set new industry standards. Leadership fosters a culture of innovation and execution, propelling organizations to exceed sales objectives with a focused, results-oriented approach.

Work History

Sr. Sales Leader - Customer Acquisition & Growth

Amazon Web Services (AWS)
06.2019 - 09.2023
  • Led a cross-functional team to boost AWS's customer acquisition by 25% and market share by 15% through strategic penetration of high-growth sectors, leveraging market insights and AWS cloud solutions.
  • Developed a data-driven sales strategy using AWS analytics and machine learning, targeting underserved markets to improve lead generation by 40% and enhance customer engagement with personalized solutions.
  • Implemented a customer success program that secured a 95% retention rate and increased customer lifetime value by 30%, by tailoring AWS cloud solutions to meet evolving client needs and prioritizing feedback.

Sr. Managing Director, Customer Retention & Growth

Oracle Marketing Cloud
06.2015 - 05.2019
  • Elevated Oracle Marketing Cloud's customer retention rates by implementing advanced analytics and personalized marketing campaigns, resulting in a 20% increase in client loyalty and a 15% boost in upsell opportunities.
  • Led a high-performance team to develop and execute a comprehensive customer engagement strategy, leveraging Oracle Marketing Cloud's technology to identify at-risk accounts and reduce churn by 25% year-over-year.
  • Orchestrated a cross-functional initiative to enhance customer experience across all touchpoints, driving a 30% improvement in customer satisfaction scores and securing Oracle Marketing Cloud's position as a leader in customer-centric marketing solutions.

Senior Manager, Enterprise Field Sales Team

Microsoft
10.2014 - 05.2015
  • Drove Enterprise Sales Growth: Led the enterprise field sales team to exceed sales targets by 20% through strategic account management and innovative sales tactics, significantly contributing to Microsoft's market expansion and customer base growth.
  • Cultivated Key Partnerships: Forged and nurtured strategic partnerships with Fortune 500 companies, enhancing Microsoft's enterprise ecosystem and enabling integrated technology solutions that delivered a 30% increase in annual recurring revenue.
  • Enhanced Sales Team Performance: Implemented a comprehensive training and development program for the sales team, increasing productivity by 25% and improving sales cycle efficiency through the adoption of Microsoft's latest cloud and enterprise solutions.

Senior Manager, Client Engagement & Inside Sales

Microsoft
06.2012 - 05.2013
  • Elevated Sales and Customer Engagement: Strategically led the inside sales team to achieve a historic 30% increase in annual sales targets through the adoption of advanced data analytics and personalized engagement strategies, resulting in enhanced customer satisfaction and loyalty.
  • Innovative Lead Generation and Management: Implemented a cutting-edge CRM system integrated with AI-driven insights, boosting lead conversion rates by 25%. This initiative not only streamlined sales processes but also enabled more effective targeting and nurturing of potential leads, significantly reducing the sales cycle duration.
  • Cross-functional Collaboration for Business Growth: Forged strong partnerships between the sales, marketing, and product development teams, facilitating a 20% faster go-to-market strategy for new product launches. This cross-functional synergy led to better market alignment, increased sales opportunities, and reinforced Microsoft's position in competitive markets.

Senior Manager, Customer Lifecycle & Growth

IBM
04.2010 - 05.2012
  • Drove Customer Engagement and Retention: Led the transformation of IBM's customer lifecycle strategy, implementing data-driven insights and marketing automation to enhance customer engagement, which resulted in a 20% improvement in customer retention rates and a 15% increase in customer lifetime value.
  • Innovated Customer Growth Strategies: Spearheaded the development and execution of innovative growth strategies, including targeted marketing campaigns and personalized customer journeys across multiple channels, leading to a 25% increase in new customer acquisitions and a 30% growth in annual recurring revenue.
  • Enhanced Cross-Functional Collaboration: Fostered strong partnerships between sales, marketing, and product development teams, optimizing the customer growth funnel and driving a unified approach to customer engagement. This cross-functional collaboration led to the successful launch of new products and services, achieving a 40% faster time-to-market and significantly expanding market share.

Senior Channel Growth Leader

IBM
12.2007 - 03.2010
  • Spearheaded Channel Expansion Initiatives: Led strategic partnerships and alliances, resulting in a 30% increase in channel-driven revenue by identifying and cultivating high-potential channel partners, showcasing a deep understanding of the technology landscape and market opportunities.
  • Drove Innovation in Partner Enablement: Implemented cutting-edge enablement programs for channel partners, enhancing their ability to sell and support IBM solutions, which boosted partner sales productivity by 25% and improved customer satisfaction scores.
  • Masterminded Go-To-Market Strategies: Developed and executed comprehensive go-to-market strategies for new IBM products and services through the channel, increasing market penetration by 20% and fostering robust growth in emerging markets.

Education

Bachelor of Arts - Political Science/Mass Communication

York University
Toronto, Ontario, Canada

Skills

  • Enterprise Technology Sales
  • Leadership
  • Strategic Partnerships
  • Executive Relationships
  • Sales Management Coaching
  • Enterprise Software
  • Solution Selling
  • Direct Sales
  • Strategic Thinking
  • Customer Relationship Management (CRM)
  • Business Development
  • Cloud Computing

Websites

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Sr. Sales Leader - Customer Acquisition & Growth

Amazon Web Services (AWS)
06.2019 - 09.2023

Sr. Managing Director, Customer Retention & Growth

Oracle Marketing Cloud
06.2015 - 05.2019

Senior Manager, Enterprise Field Sales Team

Microsoft
10.2014 - 05.2015

Senior Manager, Client Engagement & Inside Sales

Microsoft
06.2012 - 05.2013

Senior Manager, Customer Lifecycle & Growth

IBM
04.2010 - 05.2012

Senior Channel Growth Leader

IBM
12.2007 - 03.2010

Bachelor of Arts - Political Science/Mass Communication

York University

Overview

30
30
years of professional experience

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Arnold Flowers