Arnold Taremwa
Ottawa,ON
Summary
I’m enthusiastic, goal oriented hardworking and disciplined.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Market researcher / Call Centre associate
Elemental Data collection
11.2023 - Current
- Making about 270 - 350 phone calls a day inquiring about customers perspectives
- Using communication and persuasion skills to get the customers to complete the surveys
- Hitting target goals every day for completed surveys
- Using active listening skills to note down what the customer is saying with accuracy.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Sales Associate
Winners & Home Sense
09.2020 - 01.2021
- Listened to customers and provided useful and appropriate recommendations
- Performed all required cash register transactions efficiently and accurately
- Engaged with customers to build rapport and loyalty.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Resolved customer complaints
- Very flexible shift distribution.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Warehouse Associates
Amazon Warehouse
04.2020 - 08.2020
- Operated carts, dollies, hand trucks, forklifts orders pickers and other equipment to move large quantities of merchandise
- Worked on a secure mezzanine at a height of up to 12 meters/40 feet
- Operated powered industrial equipment
- Lifted heavy items and placed them into the right area.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Checked packages and merchandise for damage and notified vendors.
- Reduced order processing time through effective organization and prioritization of tasks.
Education
Diploma in Business Management and Entrepreneurship -
Algonquin College
Ottawa, Ontario01.2023
Skills
- Excellent organization and communication skills in any fast-paced environment
- Hard worker and quick learner who pays attention to detail and enjoys learning
- Knowledge of balance sheets, income statement and cash budgets
- Proficient using Shopify and knowledge in ecommerce
- Proficient in Microsoft Word, Microsoft Excel, Microsoft, and PowerPoint
- Able to do social media marketing on Instagram, Google, TikTok, Facebook and Meta Business suite
- Knowledge of Ai image prompt generation, Chat GPT 4, DALLE 3, Leonardo AI, Cap Cut
- Reliable and enthusiastic
- Able to work in stressful situations
- Experienced in collaborating with different personalities in a group setting
- Excellent leadership and time management skill
- Fluent in English
Certification
- Administrative Professional Foundations
- Customer service Foundations
- Effective Listening
- Content creation: strategy and tools
- Retail customer service and coaching
- Transition from manager to leader
- Marketing strategy SEO
- Human Resources managing employee problems
Accomplishments
- Deans Honours List 2023 winter semester Algonquin College
- Deans Honours List 2023 summer semester Algonquin College
Relevant Classes
- Financial Management
- Professional selling
- Business Communication
- Personal Finance
- Accounting
- Business Computer Application
- Business planning
- Marketing Research
Projects
Algonquin College Ottawa, Ontario
Graduated with a Diploma in Business Management and Entrepreneurship, 2023
Some projects we did in class.
Course name: Professional selling
Major selling project, Profession selling.
Description
· Selling business to business and selecting two companies to do the project on
· Developing a written sales proposal with a clearly defined problem, need or goal for the prospect. Include introduction, product offering, support services, pricing, promotion, conclusion.
· Swot analysis, benefits that the company provides to the buyer.
· Using the spin selling method to understand the customer’s needs and tailor their approach accordingly.
Course name: Digital Marketing
Projects included.
· Digital Marketing Swot analysis
· Improving client websites through tools like HubSpot
· Driving new traffic and retention of customers
· Social media marketing tools like Meta business suite
Course name: Financial management
Projects included.
· Cash budget & income statement
· Balance sheet & net worth calculation
· Cash Inflows and Outflows
· Business Plan summary, start-up costs and balance sheet
· Ratio Analysis
Some relevant classes completed to date:
● Financial Management
● Professional selling
● Business Communication
● Personal Finance
● Accounting
● Business Computer Application
● Business planning
● Marketing Research
Languages
English
Full Professional
Additional Information
LinkedIn Learning Certificates
- Administrative Professional Foundations
- Customer service Foundations
- Effective Listening
- Content creation: strategy and tools.
- Retail customer service and coaching
- Human Resources managing employee problems.
- Marketing strategy SEO
Timeline
Market researcher / Call Centre associate
Elemental Data collection
11.2023 - Current
Sales Associate
Winners & Home Sense
09.2020 - 01.2021
Warehouse Associates
Amazon Warehouse
04.2020 - 08.2020
Diploma in Business Management and Entrepreneurship -
Algonquin College
- Administrative Professional Foundations
- Customer service Foundations
- Effective Listening
- Content creation: strategy and tools
- Retail customer service and coaching
- Transition from manager to leader
- Marketing strategy SEO
- Human Resources managing employee problems
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