Arnold Ramirez
Anaheim
Summary
Demonstrated leadership in retail operations through experience managing teams of over 50 associates across various departments, including Digital (Online Pickup & Delivery), Stocking, and Front-End operations. Developed associates through training that enhanced productivity and customer service standards while ensuring compliance with operational policies. Successfully directed high-volume fulfillment processes, maintaining accuracy and timeliness to achieve customer satisfaction goals. Engaged with community initiatives, leading fundraising efforts that resulted in significant contributions to local charities.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Coach (Salaried Manager)
Walmart
Anaheim
12.2021 - 02.2026
- Coach – Front End, Stocking 2, & Digital (Online Pickup/Delivery)
- Led and developed teams of 50+ associates across Digital (Online Pickup & Delivery), Stocking, Fulfillment, and Front-End operations.
- Trained and coached associates to improve productivity, customer service standards, and operational efficiency.
- Supervised afternoon stocking and fulfillment teams responsible for truck unloading, inventory processing, and overnight shift preparation.
- Directed Digital/Online Pickup & Delivery operations, ensuring accuracy, timeliness, and high customer satisfaction.
- Managed Front-End operations, including cash office oversight and reconciliation of daily revenues exceeding $250,000.
- Served as Manager on Duty for closing shifts, ensuring operational readiness and seamless transition to next-day teams.
- Maintained compliance with company policies, loss prevention standards, and safety procedures.
- Worked 10+ hour shifts, including weekends and holidays, demonstrating flexibility and leadership during high-volume periods.
- Engaged customers, associates, and local community members to drive awareness, increase participation, and exceed fundraising goals.
- Led a successful community outreach campaign supporting Children's Miracle Network Hospitals, raising $11,000 in donations for Children's Hospital of Orange County (CHOC) in 2025.
Team Lead (Hourly Supervisor)
Walmart
Anaheim
11.2017 - 11.2021
- Team Lead – Front End & Digital (Online Pickup/Delivery)
- Trained, and developed associates in Front-End operations to drive performance, customer service excellence, and team engagement.
- Managed checkout flow and customer traffic to reduce wait times and enhance overall customer experience.
- Oversaw cash office operations, ensuring accurate cash handling, daily reconciliation, and compliance with company financial reporting procedures.
- Supervised and coordinated teams of 40+ associates within Digital (Online Pickup & Delivery) departments.
- Ensured timely and accurate order fulfillment to maintain high customer satisfaction and on-time performance metrics.
- Monitored dispensing wait times and implemented process improvements to align with company service standards.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA 08.2017 - 05.2020
Associate of Arts - Sociology
Santa Ana College
Santa Ana, California, CA 08.2014 - 05.2017
Skills
- Team leadership
- Team coordination
- Associate training
- Customer engagement
- Operational efficiency
- Compliance adherence
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Coach (Salaried Manager)
Walmart
12.2021 - 02.2026
Team Lead (Hourly Supervisor)
Walmart
11.2017 - 11.2021
Bachelor of Arts - Sociology
California State University, Fullerton
08.2017 - 05.2020
Associate of Arts - Sociology
Santa Ana College
08.2014 - 05.2017