Arnold Palencia
Tujunga
Summary
Dynamic professional with over 9 years of experience in Senior care and activity planning. Known for fostering supportive environments through effective communication and teamwork, ensuring resident engagement and satisfaction in tailored programs.
Overview
16
16
years of professional experience
Work History
Memory Care Program Director
Valley Vista Senior Living
Van Nuys, CA
11.2021 - Current
- Developed and implemented individualized care plans for residents with memory impairments.
- Coordinated recreational activities to enhance cognitive function and social interaction among residents.
- Enhanced resident care by developing and implementing comprehensive memory care programs.
- Plan and Organize company functions
- Specialized techniques for communication and conflict resolutions
- Skills Providing Compassionate Care
Activity Director
City View Senior Living
Los Angeles, CA
05.2019 - 10.2021
- Developed and implemented engaging activity programs tailored to resident interests and abilities.
- Coordinated community events, fostering relationships among residents, families, and staff.
- Trained and supervised activity staff, ensuring quality programming and adherence to safety standards.
- Evaluated program effectiveness through resident feedback to enhance future offerings.
- Managed budgets for activity supplies, optimizing resource allocation within financial constraints.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
City Letter Carrier
USPS
Los Angeles, CA
10.2018 - 05.2019
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Operated postal vehicles safely while adhering to traffic regulations and USPS policies.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Delivered packages and mail to business and people in local area.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Handled mail and packages with care to prevent damage during delivery.
Program Assistant
The Heights At Burbank
Burbank, CA
07.2016 - 09.2018
- Assisted program manager with developing activities and schedule.
- Coordinated daily activities, ensuring engagement and participation among residents.
- Fostered a positive environment through effective communication and active listening skills.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Assisted with physical therapy exercises, promoting increased mobility and functional independence among residents
- Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Cashier/Maintenance Crew Member
Moskatels
Los Angeles, CA
07.2014 - 05.2016
- Maintained accurate cash drawer and balanced daily sales receipts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Implemented improved checkout processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations
- Conducted routine inspections of facilities to ensure safety and maintenance standards were met.
- Coordinated with management to develop maintenance schedules, ensuring optimal facility performance and reliability.
- Followed routine maintenance checklist.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
Barista
Mambo Juice
Los Angeles, CA
06.2010 - 07.2014
- Prepared high-quality beverages and food items
- Collaborated with team members to streamline operations, improving workflow during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Enhanced customer experience by providing prompt, friendly service during peak hours.
Education
High School Diploma -
Helen Bernstein
Los Angeles, CA06-2010
Skills
- Activity planning
- Dementia care expertise
- Person-centered approach
- Effective communication
- Activities scheduling
- Family support
- Exemplary communication skills
- Onsite tours
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Active listening
- Organizational skills
- Time management abilities
- Microsoft windows
- Professional relationships
- Quick decision making
- Bilingual
Timeline
Memory Care Program Director
Valley Vista Senior Living
11.2021 - Current
Activity Director
City View Senior Living
05.2019 - 10.2021
City Letter Carrier
USPS
10.2018 - 05.2019
Program Assistant
The Heights At Burbank
07.2016 - 09.2018
Cashier/Maintenance Crew Member
Moskatels
07.2014 - 05.2016
Barista
Mambo Juice
06.2010 - 07.2014
High School Diploma -
Helen Bernstein