Arnold Munyurangabo

• Maintain and manage customer's escalations either via calls and emails to answer questions about products and services.
• Monitored metrics to improve efficiency and performance.

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• Answer passenger questions and provide solutions to issues during flights.
• Resolved passenger conflicts and medical emergencies during flights.
• Inform and educate passengers about safety equipments prior and during flights.

• Assist over 50 customers in changing online passwords.
• Perform transfers of funds between accounts.
• Make bill payments.

• Assist over 60 customers by phone and email according to their needs.

• Listening to calls and reading emails to make sure the standard operating procedures have been followed.

• Taking collection calls to take payments.
• Take payment arrangements to reduce bad debt losses through proactive collection efforts and accurate account monitoring.

• Take more than 15 passport photoshoot like graduation pictures, family pictures.
• Take more than 50 online orders and treat them.
• Ensured proper storage of photoshoot tools and maintained accurate records related to equipment maintenance and repairs.

• Receive around 30 calls per day from existing and potential clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Greet around 40 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.