Arnold Lici
Toronto,ON
Summary
Dynamic Jeweler and Sales Manager with a proven track record at Argjendari Ridi, adept in custom jewelry creation and fostering long-lasting client relationships. Leveraged precious metal knowledge and exceptional customer service to significantly boost sales and client satisfaction. Expert in gemstone identification and sales expertise, consistently exceeding targets through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Jeweler
Self-employeed
03.2022 - 09.2024
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
- Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
- Regularly collaborated with other professionals like gemstone experts or watchmakers for complex projects, ensuring seamless and well-rounded final product.
- Contributed to positive work atmosphere by maintaining open communication channels between management, colleagues, suppliers, and customers alike.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Supported sales team with accurate service pricing and work descriptions.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Selected and acquired metals and gems for designs.
Sales Manager
Argjendari Ridi (Jewellery Shop)
01.2012 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Education
Post-Degree Certificate - Gemmology
George Brown College
Toronto, ON06.2025
Bachelor of Science - Business Administration
Luigj Gurakuqi
Shkoder, Albania07.2021
High School Diploma -
Pjeter Meshkalla
Shkoder, Albania06.2013
Skills
- Jewelry repair
- Precious Metal Knowledge
- Custom jewelry creation
- Gemstone Identification
- Product Knowledge Expertise
- Strong Communication Skills
- Exceptional customer service
- Brand Awareness
- Store operations
- Sales expertise
- Goal-Oriented
- Cash Handling
Languages
English
Full Professional
Albanian
Native or Bilingual
Italian
Limited Working
Spanish
Elementary
Timeline
Jeweler
Self-employeed
03.2022 - 09.2024
Sales Manager
Argjendari Ridi (Jewellery Shop)
01.2012 - 02.2022
Post-Degree Certificate - Gemmology
George Brown College
Bachelor of Science - Business Administration
Luigj Gurakuqi
High School Diploma -
Pjeter Meshkalla
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