Arnold Kim
Chino Hills,CA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Automobile Club of Southern California
07.2021 - Current
- Bind and manage various lines of insurance policies, including auto, home, watercraft, and umbrella.
- Proactively generate leads and convert them into new business opportunities, consistently meeting or exceeding sales goals.
- Answer inbound calls to provide exceptional customer service, address inquiries, and identify opportunities for new business.
- Make policy adjustments to meet the evolving needs of policyholders, ensuring satisfaction and compliance with underwriting guidelines.
- Upsell and recommend relevant insurance products based on a thorough understanding of member needs and preferences.
- Onboard new members and create new insurance policies to expand the client base.
- Assist the customer service center during peak times to minimize wait times and maintain a high level of member satisfaction.
- Stay current on product updates, changes in insurance policies, and underwriting guidelines to ensure accuracy and compliance.
- Package and upload policy documents to the company SharePoint for record-keeping and efficient access.
- Provide tech support to the office team, troubleshooting issues and ensuring smooth operations.
Sales Associate
Carter's Inc
10.2020 - 01.2021
- Initiated process of setting up new customer base accounts
- Gained experience in managing inventory through adding, updating and maintaining inventory
- Collaborated cross-functionally with delivery operations to efficiently manage delivery schedules
- Demonstrated strong customer service skills in person and over the phone
- Emphasized in problem-solving, multi-tasking, team work and leadership
- Maintained good working relationships and cooperated actively with other team members
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Managing the entire stockroom
- Emphasized in problem-solving, multi-tasking, team work and leadership
- Assign employees to specific duties
Stock Supervisor
Express
11.2005 - 05.2016
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Establish and implement policies, goals, objectives, and procedures for their department
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Reconciliation of cash and data entry on a daily basis
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
Retail Assistant Store Manager
Ulta Salon And Cosmetics
12.2006 - 08.2008
- Interview, Hire, train, and evaluate personnel
- Establishments, promoting or firing workers when appropriate
- Selling merchandise
- Customer Service
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Develop or update procedures, policies, or standards
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
Education
Bachelor of Arts - Psychology
Cal State University Fullerton
08.2018
Associate of Arts - Psychology
Mt. San Antonio College
05.2015
Associate of Arts - Liberal Arts AA: Social and Behavioral Science
Mt. San Antonio College
05.2015
Skills
- Windows
- Windows Word
- Excel
- Power Point
- SPSS
- 10 Key Touch
- 58 Wpm
Certification
Property and Casualty Licenses
Timeline
Insurance Sales Agent
Automobile Club of Southern California
07.2021 - Current
Sales Associate
Carter's Inc
10.2020 - 01.2021
Retail Assistant Store Manager
Ulta Salon And Cosmetics
12.2006 - 08.2008
Stock Supervisor
Express
11.2005 - 05.2016
Associate of Arts - Psychology
Mt. San Antonio College
Associate of Arts - Liberal Arts AA: Social and Behavioral Science
Mt. San Antonio College
Bachelor of Arts - Psychology
Cal State University Fullerton
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