Arnold Hue
Saskatoon,SK
Summary
Accomplished Operations Manager with a proven track record at Construx Building, enhancing operational efficiency and employee motivation. Expert in inventory management and staff training, Significantly improved customer satisfaction and streamlined processes. Skilled in problem-solving and team leadership, achieving a notable increase in project delivery efficiency. Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
26
26
years of professional experience
Work History
Operations Manager
Construx Building
09.2021 - 08.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Shipping Supervisor
Alfab Building Products
04.1998 - 09.2021
- Pulled, verified, and packaged items for shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Managed a team of shipping personnel, fostering productive work environment and promoting teamwork.
- Implemented safety protocols in workplace, reducing accidents and ensuring employee wellbeing.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Developed and implemented strategies to improve team productivity and efficiency.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Analyzed shipment data to identify trends and areas for improvement in the overall supply chain process.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Inspected loading operations for improvements in efficiency and safety.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
- Utilized tracking software to monitor shipments, resolving any issues promptly to prevent delays.
- Managed shipping and receiving activities for company orders processed daily.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Streamlined order processing for faster turnaround times, improving customer satisfaction.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Supervised shipping team of employees.
Education
High School Diploma -
Wakaw School
Wakaw, SK06.1982
Skills
- Problem-Solving
- Production
- Employee Motivation
- Operations Management
- Decision-Making
- Team Leadership
- Staff Management
- Operational Efficiency
- Performance Evaluations
- Planning and Implementation
- Process Improvements
- Staff Training
- Performance monitoring
- Document Control
- Inventory Control
Languages
English
Professional Working
Timeline
Operations Manager
Construx Building
09.2021 - 08.2024
Shipping Supervisor
Alfab Building Products
04.1998 - 09.2021
High School Diploma -
Wakaw School
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