Arnold Hamisi
Montreal,,QC
Summary
Detail-oriented team player with strong organizational skills and ability to provide world class customer service with a high degree of excellence.
Overview
6
6
years of professional experience
Work History
Non-Profit Social Media Manager
Campus Rush Montreal
Montreal, QC
01.2025 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased user engagement by designing visually attractive and engaging material.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Led team of social media specialists, fostering collaborative and creative work environment.
Fraud Analyst
CIBC
Montreal, QC
08.2023 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Retail Sales Specialist (Rideau)
Apple Inc.
Ottawa, ON
11.2019 - 08.2023
- Delivered exceptional customer experiences by creating excitement around Apple products and services, supporting both front-of-house solutions and backstage inventory coordination.
- Maintained an above-average Net Promoter Score (NPS) throughout tenure.
- Provided carrier activation solutions, including new activations and hardware upgrades, through Bell, Rogers, Virgin, Telus, and Fido.
- Resolved problems, improved operations and provided exceptional service
- Perfect understanding of all products and services offered
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Post Sales Order Support (remote)
Apple Inc.
Ottawa, ON
06.2020 - 12.2020
- Handled post-purchase customer needs including trade-ins, payments, and shipping solutions.
- Resolved issues with professionalism, taking ownership to restore and enhance the customer journey.
- Strengthened customer relationships through effective problem-solving and follow-up.
- Developed and maintained courteous and effective working relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Education
Bachelor Of Communication, Media And Film -
St Boniface University
Winnipeg, MBSkills
- Leadership
- Conflict resolution
- Time management
- Effective communication
- Interpretational skills
- Personability and relatability
- Building and maintaining relationships
- Work ethic & adaptability
- Teamwork
- High computer proficiency
Languages
French
Native or Bilingual
English
Native or Bilingual
Swahili
Native or Bilingual
Professional References
Ali Jbur
Team lead
CIBC
(514) 566-1144
Farhad Chowdhury
Senior manager
Apple Store Rideau
(613) 222-9480
Greg Twomey
Manager
Apple - Post Sales Order Support
(301) 335-3816
Reuel Dartey
Founder & CEO
Minstrel Records
(613)203-6547
Samuel Osaribie
Campus Rush Montreal
+1 (613) 255-5039
Timeline
Non-Profit Social Media Manager
Campus Rush Montreal
01.2025 - Current
Fraud Analyst
CIBC
08.2023 - Current
Post Sales Order Support (remote)
Apple Inc.
06.2020 - 12.2020
Retail Sales Specialist (Rideau)
Apple Inc.
11.2019 - 08.2023
Bachelor Of Communication, Media And Film -
St Boniface University