Arnold Dikousman
Citrus Heights,CA
Summary
Highly adaptable and results-driven professional with a proven track record in customer service, sales, operations, and regulated environments. Expertise in client relations, conflict resolution, cash management, and compliance adherence. Skilled at optimizing processes, increasing customer satisfaction, and driving revenue growth. Adept with CRM platforms, data management systems, and POS technologies. Seeking challenging roles that value operational precision, leadership, and customer engagement.
Overview
11
11
years of professional experience
Work History
Cage Cashier
Stones Gambling Hall
06.2024 - Current
- Process high-volume cash transactions with 100% accuracy, ensuring strict compliance with gaming regulations and financial controls.
- Deliver exceptional customer service in a fast-paced, high-security environment while resolving patron inquiries promptly.
- Reconcile cash drawers and mitigate discrepancies to prevent revenue loss; uphold fraud prevention and data confidentiality standards.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Sales & Service Associate / Certified Personal Trainer
24 Hour Fitness
05.2024 - 04.2025
- Surpassed sales targets through personalized membership sales strategies and upselling fitness programs.
- Designed and monitored fitness programs for 40+ clients, enhancing retention and satisfaction.
- Ensured client safety and engagement during personal and group sessions.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Certified Personal Trainer
Svetness Fitness and Nutrition
11.2022 - 08.2024
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Developed customized fitness plans for wide range of clients to expand services.
Cashier's Assistant
Costco Wholesale
09.2022 - 04.2024
- Facilitated smooth checkout operations by aiding in handling large merchandise.
- Worked with other associates to support cashiers and management needs.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Student Assistant Intern (Administrative Support)
Department of HealthCare Services
07.2019 - 07.2020
- Processed confidential documents and contributed to updating internal communication protocols.
- Performed data entry and error correction, ensuring data integrity across healthcare databases.
- Prepared official correspondence and supported administrative tasks in a regulated environment.
- Performed analysis and research to compile data to submit to auditor for special projects.
- Provided administrative and management assistance to auditor and directed activities in office.
Service Representative
24 Hour Fitness
01.2018 - 02.2019
- Delivered prompt and empathetic resolution to customer inquiries, enhancing loyalty and retention.
- Managed membership processing and financial transactions through POS systems.
- Assisted daily front-desk operations and administrative reporting.
Pharmacy Clerk
Rite Aid Pharmacy
06.2015 - 06.2018
- Surpassed sales targets through personalized membership sales strategies and upselling fitness programs.
- Designed and monitored fitness programs for 40+ clients, enhancing retention and satisfaction.
- Ensured client safety and engagement during personal and group sessions.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Arts - Business Administration
American River College
Sacramento, CA05-2022
Associate In Arts - Kinesiology
American River College
Sacramento, CAHigh School Diploma -
Central Valley High School
Ceres, CA05.2014
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Conflict Resolution & Risk Mitigation
- Customer Relationship Management
- Sales Optimization & Upselling Strategies
- Cash Handling & Point-of-Sale (POS) Systems
- Data Entry & Administrative Accuracy
- Regulatory Compliance (Financial, Gaming, Healthcare, Safety)
- Money security
- Injury prevention techniques
Timeline
Cage Cashier
Stones Gambling Hall
06.2024 - Current
Sales & Service Associate / Certified Personal Trainer
24 Hour Fitness
05.2024 - 04.2025
Certified Personal Trainer
Svetness Fitness and Nutrition
11.2022 - 08.2024
Cashier's Assistant
Costco Wholesale
09.2022 - 04.2024
Student Assistant Intern (Administrative Support)
Department of HealthCare Services
07.2019 - 07.2020
Service Representative
24 Hour Fitness
01.2018 - 02.2019
Pharmacy Clerk
Rite Aid Pharmacy
06.2015 - 06.2018
Associate of Arts - Business Administration
American River College
Associate In Arts - Kinesiology
American River College
High School Diploma -
Central Valley High School