Arnoldo Arreola
Redwood City
Summary
Dedicated sales professional motivated to maintain customer satisfaction and contribute company success. Efficiently build loyalty and long-term relationships with customers while consistently achieving individual sales goals. Effective at multi-tasking and maintaining a friendly attitude under pressure. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Overview
16
16
years of professional experience
Work History
Financial Representative
Northwestern Mutual
07.2022 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Committed to 40-50 calls per day, as well as sending and responding to emails, to maximize potential opportunities.
- Documented customer interactions and relationships using CRM systems.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Presented financial plans to clients based on analysis of financial status and goals.
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
Automotive Sales Consultant
Ford
02.2022 - 07.2022
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to at least 20 customer inquiries via telephone and email each day.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Mobile Expert
T-Mobile
07.2008 - 02.2022
- Took on management responsibilities, including being opening/closing manager, coaching conversations with fellow employees, and on-boarding new hires.
- Consistently remained top 20% in district sales.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Built relationships with customers to increase likelihood of repeat business.
- Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Tracked and recorded department inventory of products.
- Up sold customers by recommending accessories and promotions to increase revenue.
Education
Some College (No Degree) - Business Management
Canada College
Redwood City, CAHigh School Diploma -
Woodside High School
Woodside, CA06.2005
Skills
- 14 years of sales/customer service experience
- Bilingual in Spanish
- Detail-oriented
- Excellent communication skills
- Superior organization ability
- Friendly demeanor
- Strong work ethic
- Staff training and development
- Outstanding interpersonal skills
- Telecheck processing terminal experience
- Extensive knowledge of products and services
- Account Management
Accomplishments
- Obtained my Life, Accident and Health License, as well as my Securities License
- Appointed Apple Master at multiple locations based on my skill and knowledge of Apple devices, as well as a Champion role for other manufacturers like OnePlus and Samsung
- Graduated from the Leadership Development Program (2019) And Mentor's Circle (2018)
- Attended a Relations Building Event hosted by John Legere (CEO) in San Francisco (2017). Had the opportunity to meet and interact with John, as well as other high ranking Executives
- One of only a handful of Sales Associates selected to attend a T-Mobile Business Event in Seattle (2012). Attended multiple trainings and met with a number of people from the corporate office
Timeline
Financial Representative
Northwestern Mutual
07.2022 - Current
Automotive Sales Consultant
Ford
02.2022 - 07.2022
Mobile Expert
T-Mobile
07.2008 - 02.2022
Some College (No Degree) - Business Management
Canada College
High School Diploma -
Woodside High School
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