ARNOLD ABECE
Vernon
Summary
Dedicated Room Attendant with over 10 years of experience in the hospitality industry, including roles as Room Attendant and Public areas. Expertise in maintaining clean and sanitized environments to enhance guest satisfaction while effectively staying on top of housekeeping operations. Demonstrated ability to communicate with guests and staff, ensuring exceptional service in fast-paced settings. Strong organizational skills and a commitment to upholding hotel standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Sparkling Hill Resort
10.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Public Area Attendant
Sands Cotai Central and The Londoner
09.2012 - 07.2023
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
Housekeeping Room Attendant
Shangri-La Mactan Resort & Spa
07.2010 - 05.2012
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
Bachelors - Hotel Restaurant and Management
University Of Visayas
01.2010
Skills
- Effective oral and written communication skills with a focus on guest relations
- Proficient in maintaining high standards of cleanliness and order in work areas
- Physical Stamina – capable of lifting 60 pounds safely and moving objects
- Over 10 years of cleaning in hotel settings
- Safety awareness
- Teamwork orientation
- Safety procedures
Languages
English
Professional Working
Certification
Certified Hospitality Supervisor (CHS)
Timeline
Housekeeping Room Attendant
Sparkling Hill Resort
10.2023 - Current
Public Area Attendant
Sands Cotai Central and The Londoner
09.2012 - 07.2023
Housekeeping Room Attendant
Shangri-La Mactan Resort & Spa
07.2010 - 05.2012
Bachelors - Hotel Restaurant and Management
University Of Visayas
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