Arnob Mostafiz
Edmonton,AB
Summary
IT Support Technician with 3+ years of enterprise IT experience providing deployment, service desk, and infrastructure support for large organizations including Alberta Health Services, Government of Alberta (CoE), AGLC, MacEwan University, and the University of Alberta. Experienced in Tier 2 hardware troubleshooting, workstation deployment, printer repair, and Layer 1–2 network diagnostics. Skilled in supporting Dell and Lenovo enterprise systems, performing component replacements, and resolving technical issues in fast-paced environments. CompTIA A+, Network+, and ITIL 4 certified with strong problem-solving abilities and a proven track record of delivering reliable technical support and maintaining high customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Printer Technician
Microserve
01.2026 - Current
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
- Performed printer diagnostics, maintenance, and hardware component replacement to restore functionality.
Service Technician
Microserve
09.2025 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Performed Tier 2 hardware troubleshooting and repair for enterprise devices, including Dell and Lenovo systems , diagnosing issues and performing component replacements.
- Maintained detailed records of service enabling better tracking of recurring issues and proactive solutions implementation.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided IT deployment and service desk support for enterprise clients Alberta Health Services (AHS), Government of Alberta – City of Edmonton (CoE), Alberta Gaming, Liquor & Cannabis (AGLC), MacEwan University, and the University of Alberta .
Deployment Technician
Microserve
11.2022 - Current
- Supported the Connect Care deployment project for Alberta Health Services (AHS) across multiple healthcare facilities.
- Installed and configured desktop computers, monitors, printers, and medical peripherals.
- Assisted with deployment and installation of network hardware including Cisco switches and related infrastructure.
- Performed hardware setup, system imaging, and device configuration for enterprise environments.
- Managed and organized network and workstation cabling ensuring proper labeling and routing.
- Troubleshot hardware, software, and connectivity issues for deployed devices.
- Provided service desk support and technical assistance to end users during and after deployments.
- Conducted network troubleshooting at the Physical and Data Link layers (Layer 1 & 2) using tools such as network toners and terminal utilities to diagnose connectivity issues.
- Led small teams of technicians to complete deployment projects on schedule while maintaining high quality standards .
- Coordinated with project managers and healthcare staff to ensure minimal disruption to hospital operations .
- Maintained accurate documentation of installed equipment and deployment progress.
- Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
- Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
Skills
- Tier 2 Hardware Troubleshooting
- Desktop & Laptop Deployment
- Dell & Lenovo Hardware Repair
- Printer Troubleshooting & Maintenance
- Windows OS Support
- Network Troubleshooting (Layer 1–2)
- Network Cabling & Cable Management
- Cisco Switch Installation
- Peripheral Installation (Printers, Monitors, Scanners)
- Service Desk / End-User Support
- IT Hardware Imaging & Configuration
- Customer Service & Technical Communication
Certification
- CompTIA A+ Certification - CompTIA
- CompTIA Network+ Certification - CompTIA
- ITIL 4 Foundation Certification - ITIL
- Basic First Aid Certification - St Johns Ambulance
Timeline
Printer Technician
Microserve
01.2026 - Current
Service Technician
Microserve
09.2025 - Current
Deployment Technician
Microserve
11.2022 - Current