Arnika Jenaby
Full-time Student
Toronto ,ON
Summary
Motivated and Outgoing Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Barista/hostess
Laya Cafe And Pastry
Richmond Hill , ON
01.2022 - 09.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, toasters, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
Dynamite Clothing
Aurora, ON
09.2020 - 07.2021
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON 09.2022 - Current
Skills
Clerical Support
Decision-Making
Order delivery practices
Dining area maintenance
High-volume dining
Food preparation and safety
Certification
Smart Serve
Timeline
Smart Serve
05-2023
Bachelor of Arts - Sociology
Toronto Metropolitan University
09.2022 - Current
Barista/hostess
Laya Cafe And Pastry
01.2022 - 09.2022
Customer Service Representative
Dynamite Clothing
09.2020 - 07.2021