Summary
Overview
Work History
Skills
Previous jobs
References
Timeline
Generic

Arnie Levy

Brentwood

Summary

Seasoned Travel Associate with background in coordinating and booking travel arrangements for clients. Strengths include ability to anticipate client needs, provide exceptional customer service and manage complex itineraries. Demonstrated success in problem-solving, building long-term relationships and contributing to team objectives. Previous roles have resulted in improved client satisfaction and repeat business.

Overview

16
16
years of professional experience

Work History

Travel Associate

Cruise Brothers
West Warwick
01.2010 - Current
  • Assisted clients in selecting and booking cruise vacations.
  • Provided detailed information about cruise itineraries and onboard amenities.
  • Coordinated travel arrangements to ensure smooth customer experiences.
  • Prepared travel documents and confirmations for client bookings efficiently.
  • Developed relationships with cruise line representatives for enhanced service.
  • Educated clients on travel insurance options and benefits available.
  • Maintained up-to-date knowledge of industry trends and promotions regularly.
  • Assisted customers with booking flights, hotels and car rentals in accordance with their preferences and budget constraints.
  • Developed relationships with vendors to negotiate discounted rates for clients.
  • Researched destination-specific activities to provide recommendations for clients' itineraries.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Updated internal databases with new customer information after each booking process.
  • Maintained up-to-date knowledge of airline policies and procedures regarding ticketing, baggage allowance and rebooking and cancellation fees.
  • Tracked inventory of travel products such as hotel rooms or airline tickets.
  • Provided customer service support via phone, email, or live chat platforms.
  • Generated invoices for each completed booking transaction.
  • Advised customers on visa requirements based on destination country regulations.
  • Explained benefits of purchasing travel insurance with clients.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Provided exceptional customer service, resolving any travel-related issues promptly.

Skills

  • Cruise vacation planning
  • Travel itinerary design
  • Customer relationship management
  • Hotel booking platforms
  • Cultural awareness
  • Inventory tracking
  • Quality assurance
  • Destination knowledge
  • Problem solving
  • Effective communication

Previous jobs

I worked in another industry prior to the COVID epidemic. I was a Life Insurance Underwriter(remotely) for many companies and many years prior before COVID hit our lives. Just prior to COVID I retired from my underwriting position and decided to become a full time Travel Consultant. In March of 2020 I started working full time as a Travel Consultant. While I was working as a Life Insurance underwriter, I was working part time,at the same time, as a Travel Consultant from 2010 till March of 2020 when I starting working full time.

References

References available upon request.

Timeline

Travel Associate

Cruise Brothers
01.2010 - Current

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Arnie Levy