Summary
Work History
Education
Skills
Work Availability
Timeline
Past Projects
GeneralManager
Arnica Sood

Arnica Sood

Canada

Summary

Business and customer centric minded with hands on experience in owning and supporting entire product lifecycle to drive remarkable results of successful tech products. Demonstrable history of leading cross-functional teams and projects to create significant value and impact for customers. Strong ability to achieve strategic goals and evolve product strategy based on research, data, and industry trends. Flair for influencing stakeholders across all levels. Passionate about finding intersection between solving customer problems and business value. Committed to implementing modern methodologies to rapidly develop innovative products that drive growth.

Work History

Product Manager

ATB Financial
2020 - Current
  • Plan and lead execution of projects; define scope, budget, and milestones, monitor progress and performance, and implement corrective plans to ensure no impacts to delivery
  • Supervise team leads and teams of 10+ interdisciplinary personnel
  • Gather and analyse customer requirements to commission and deploy new/improved product features aimed at driving revenue growth
  • Schedule and run testing and assessments to support ongoing transformations
  • Conduct product demonstrations
  • Build and nurture strong relationships with vendors, promoting high service delivery standards
  • Spearheaded banking product development cycle which included designing prototypes and managing mass production
  • Reviewed 10+ vendor products in 2020 to ensure alignment between services and organizational requirements/needs
  • Maintained 100% on time delivery rate
  • Contributed to sales and profit projections for FY2020; gathered and analysed product, market, and customer data to gain key insights
  • Supported in leading end-to-end upgrade of four SAP projects; integrated functionality with newly developed system capacity which enhanced operational efficiency
  • Built tools, mobile application, and features for online banking site
  • Determine costs, production capabilities, and economic value of 5+ digital products to evaluate and establish economic viability.

Product Owner

01.2018 - 01.2020
  • Owned end-to-end product deployment; defined vision, set plans and timelines, oversaw development stages, steered roll out and delivery
  • Drove efforts to ensure progression adhered to time and budget specifications
  • Prioritized and managed product backlog, making list accessible to all stakeholders to ensure optimised performance and achievement of project outcomes
  • Implemented proactive initiatives to uncover constrains/technical challenges ahead of time and build critical features in response to identified issues
  • Led implementation of new features for five products
  • Built strong relationships with key stakeholders to support effective and efficient conflict resolution and successful negotiations
  • Launched a Fintech product that enables users to transfer money using email address or phone number.

Senior Digital Business Analyst

01.2017 - 01.2018
  • Provided leadership to cross-functional stakeholders and IT teams dedicated to supporting 5K+ end users
  • Partnered with teams in identifying and resolving issues and streamlining/improving operations which fostered environments of exceptional customer service
  • Translated customer needs into product requirements to deliver value added benefits
  • Supported and guided end users through basic troubleshooting tasks to effectively solve issues
  • Build user interactive tools to train team members and improve proficiency

Digital Business Analyst

ATB Financial
Calgary
01.2015 - 2017
  • Utilised client support procedures to identify problems and provided insights and innovative solutions to address and resolve all queries and complaints
  • Applied strong conflict management skills in handling customer concerns
  • Contributed to streamlining repair processes and redesigning operational structures with aim of improving and sustaining support functionality while strengthening organisational reputability
  • Played essential role in driving improvements; mapped current business and operational processes and provided recommendations to target areas of opportunity
  • Designed support documentation that enabled user community to extend skills, leverage system features, and conceptualise resolutions to questions without intervention from support team.

Education

MBA - Product Management And Strategy

London Business School
01.2022 - Current

BBA - Management

Thompson Rivers University
Canada
01.2008 - 04.2012

Agile Certified Practitioner -

PMI

Project Manager

PMP
PMI

CSPO

Skills

  • Product Management
  • Product Lifecycle
  • Business Development
  • Product Roadmaps
  • Go-To-Market Strategy
  • Product Validation
  • Continuous Improvement
  • Team Management
  • Stakeholder Engagement
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) Microsoft Visio Microsoft SharePoint Google Docs
  • Google Drive Google Calendar Google Plus Dropbox Salesforce JIRA SAP Tableau

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MBA - Product Management And Strategy

London Business School
01.2022 - Current

Product Owner

01.2018 - 01.2020

Senior Digital Business Analyst

01.2017 - 01.2018

Digital Business Analyst

ATB Financial
01.2015 - 2017

BBA - Management

Thompson Rivers University
01.2008 - 04.2012

Product Manager

ATB Financial
2020 - Current

Agile Certified Practitioner -

PMI

Project Manager

PMP

CSPO

Past Projects

Digital Mobile Application

Building new features on Website

Building New Team Members Tools

Technical Upgrades - Salesforce, SAP Etc

International Payments Tools

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Arnica Sood