Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
ARNEL CAMPOS

ARNEL CAMPOS

L'anse Au Clair,Newfoundland and Labrador

Summary

Highly skilled IT support professional with a proven track record in delivering specialized technical and helpdesk support. Demonstrated expertise in resolving complex technical IT issues and providing frontline assistance to clients and colleagues. Known for exceptional client-facing skills, natural problem-solving abilities, and analytical acumen. Valuable contributor to the development of best practices, procedures, and policies within organizations. Seeking a suitable IT support role to further apply these skills and contribute to the success of a company.

Overview

12
12
years of professional experience

Work History

Line Cook

Northern Light Inn
11.2022 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.

Digital Marketing Manager

Sachi Subic Inc.
11.2019 - 10.2022
  • Develop and manage digital marketing campaigns
  • Manage organization's website
  • Optimize content for the website and social networking channels such as Facebook, Google, Mailjet etc
  • Track the website traffic flow and provide internal reports regularly
  • Fix any error in online content and arrange
  • Attend networking events and product launches
  • Identify new digital marketing trends and ensure that the brand is in front of the industry developments
  • Edit and post content, videos, podcasts, and audio content on online sites
  • Promote company's product and services in the digital space
  • Execute social media efforts to improve KPIs, likes, shares, etc
  • Design and Creating Layouts
  • Manage Facebook Advertising

I.T Support Engineer

ARASCA Medical Equipment Trading LLC
03.2018 - 10.2019
  • Maintenance of eShop Website (Updates & Enhancements)
  • Responsible for eShop (Orders & Inventory Management)
  • SAP Backend Support
  • Monitoring of Daily Exchange Servers Maintenance & Backup
  • Updating & Monitoring Mail Security
  • Responsible for SOUQ/AMAZON-Online seller page (Orders & Inventory)
  • Daily System Storage Backups
  • Creating Web Newsletter for Online Shop Offers
  • Network Administrator (VPN, SAP, NAS, I.T Support, Desktop Support)
  • Creating Marketing Videos for Special Events
  • Responsible for Domain Renewal and Host Updates
  • Technical Support on AVAYA Phones (Setup & Maintenance)
  • CCTV Maintenance & Backups
  • SEO enhancement for eShop website
  • Maintaining SQL Database backup regularly
  • Responsible on VM Ware & Symantec Backups

Computer Operator

Arab Center for Engineering Studies (ACES)
02.2016 - 02.2018
  • Create reports for the testing of materials (Sand, Steel, Concrete & Cubes)
  • Handling Incoming / Outgoing emails correspondence (Faxing, Printing, Photo copying, Filing and scanning)
  • Responsible for monthly Invoicing for the Accounts department
  • Daily Materials Registration and Reporting for the current testing
  • Handling Special Studies Reports for the Engineers
  • (Reports, Designing, Printing & Compiling)
  • Creating and Modifying Design Layout involve for the current projects
  • Involvement in social media Advertisement
  • Updating and Compiling Special Studies Report
  • Responsible for diagnosing & resolving Hardware, Software problems
  • Handling Photo-shoot & Photo editing for the reports on Special Studies
  • Monitoring for the Daily Material Reporting Schedule
  • Responsible for Daily Urgent Reports
  • Responsible for the New Creation of Report format for new material testing
  • Handling basic Network Troubleshooting & Configuration
  • Uploading and Modifying Record tracks through OMS Application

IT Support / Technician / Admin Assistant

Sakura Japanese Restaurant
06.2015 - 01.2016
  • Working as part of a team and supporting the office manager for the day-to-day tasks and administrative duties of the office including hardware and software maintenance of the company

CSA (Customer Service Assistant) / Technical Support

PLDT(Philippine Long Distance Telecommunications)
05.2013 - 01.2015
  • Working in the front-line helping clients and colleagues resolve complex technical IT issues
  • Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction

Education

Bachelor of Science - Information Technology

Lyceum of Subic Bay
Subic Bay Metropolitan Authority, Philippines
04-2013

Skills

  • System Backup Support
  • Firewalls / Mail Security / VPN
  • Software & Hardware
  • Configuration
  • Exchange Server
  • Maintenance
  • Networking, Cabling &
  • Graphic Design
  • Photography / Videography /
  • Editing
  • Desktop Support
  • CCTV Configuration &
  • SAP Backend Support
  • AMAZON Seller

    • PERSONAL SKILLS

  • Learner
  • Problem Solver
  • Flexible & Approachable
  • Time Management
  • Work under Pressure
  • Meet Projects Deadline
  • Multi-Tasking
  • Great Attention to Detail
  • Interpersonal Understanding
  • Analytical
  • Troubleshooting

    • KEY SKILLS AND COMPETENCE

  • Good & Hands on knowledge experience of IT Operating Systems & Applications

    • (MS Office & Adobe Products,

    Windows Server 2003 - 2012

    MAC – OS, Linux, Windows 7, 8 & 10)

  • Ability to maintain confidentiality
  • Excellent working knowledge of all Microsoft Office packages
  • Ability to produce consistently accurate work even while under pressure
  • Ability to multitask and manage conflicting demands
  • Network Performance & Troubleshooting
  • Basic configuration of networking devices
  • Desktop / Laptop / Exchange Servers Hardware

    • Maintenance

  • Ability to work well in a team environment
  • IT security experience (Anti-virus, Firewalls, VPN & Mail Security)
  • Experience of Web Content management systems
  • Highly organized & disciplined with a passion for Information Technology
  • SAP Support (Maintenance)
  • CCTV Configuration and Maintenance
  • Software Installation & Troubleshooting
  • Photoshop, Adobe Illustrator & After Effect User
  • Good Handling of Video Editing Software
  • (Premier, Vegas, Filmora & Final Cut Pro)
  • Expertise on VM Ware Application

Languages

English
Professional Working

Timeline

Line Cook

Northern Light Inn
11.2022 - Current

Digital Marketing Manager

Sachi Subic Inc.
11.2019 - 10.2022

I.T Support Engineer

ARASCA Medical Equipment Trading LLC
03.2018 - 10.2019

Computer Operator

Arab Center for Engineering Studies (ACES)
02.2016 - 02.2018

IT Support / Technician / Admin Assistant

Sakura Japanese Restaurant
06.2015 - 01.2016

CSA (Customer Service Assistant) / Technical Support

PLDT(Philippine Long Distance Telecommunications)
05.2013 - 01.2015

Bachelor of Science - Information Technology

Lyceum of Subic Bay

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