Arnav Poddar
Vancouver,Canada
Summary
Recent graduate of UBC with experience in administrative, customer service and research oriented occupations. A focused and hard working employee who excels in providing creative contributions and diverse perspectives while facilitating an efficient work space.
Overview
7
7
years of professional experience
Work History
Guest Services Attendant
Fairmont Pacific Rim
07.2023 - 11.2023
- Tasked with stellar customer engagement and attending to wide ranging guest requests and demands
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Following and abiding by hotel service protocol and detail oriented Forbes' Five Star hospitality mandates
Front Store Clerk
Urban Fare
05.2022 - 11.2022
- Tasked with customer engagement, helped customers complete purchases and join reward programs
- Handled financial operations, in charge of daily opening and closing operations and following financial protocols
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
Human Resources Associate
UBC SOS
06.2021 - 06.2022
- On-boarded new staff and facilitated new hire orientation
- Managed strategy for performance evaluation, corrective action and disciplinary measures
- Organized company-wide events to increase personnel engagement and satisfaction
Research Assistant
National Institute Of Advanced Studies
09.2018 - 03.2019
- Assisted the office of Heritage and Society where I worked as a research assistant to Dr Sharada Srinivasan
- Documented research experiments and prepared a system of cataloging, in charge of content writing and videography among among other tasks
Administrative Assistant
Tata Institute of Social Sciences
04.2017 - 08.2017
- Assisted in the 'Clix' program which aimed to improve pedagogical discourse in India in collaboration with the Massachusetts Institute of Technology, through the introduction of the use of technology in education in rural India
- Formatted, translated and designed presentations that were work-shopped to over 110,000 teachers across India
Education
Bachelor of Arts - International Relations
University of British Columbia
Vancouver, BC05.2023
Certificate in Film Producing -
New York Film Academy
New York City06.2019
Skills
- Customer Service
- Project Management
- Microsoft Office
- Human Resources
- Research skills
- Marketing
Volunteer Work
People for Animals India, Spastic Society of India, Aarna Law Firm, CUPA Animal Shelter, Banjara Learning Academy, Jyoti Program, Sada Zero Waste Management, INTERAC Association, TEDX MAIS Event Planning
Timeline
Guest Services Attendant
Fairmont Pacific Rim
07.2023 - 11.2023
Front Store Clerk
Urban Fare
05.2022 - 11.2022
Human Resources Associate
UBC SOS
06.2021 - 06.2022
Research Assistant
National Institute Of Advanced Studies
09.2018 - 03.2019
Administrative Assistant
Tata Institute of Social Sciences
04.2017 - 08.2017
Bachelor of Arts - International Relations
University of British Columbia
Certificate in Film Producing -
New York Film Academy
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