Arnav Goel
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Michaels Arts And Crafts
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Expert
O2 Eye Care
05.2021 - 08.2023
- Worked to build relationships with customers and built potential for additional sales
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Increased sales and customer satisfaction through personalized servicing
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Education
Associate of Science - Biological Sciences
Capilano University
09.2025
Skills
- Customer Experience Improvement
- Active Learning
- Guest Satisfaction
- Product and Service Knowledge
- Sales Expertise
- Stock Management
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
French
Limited Working
Availability
- Tuesday, Anytime
- Thursday, Anytime
- Friday, Anytime
- Saturday, Anytime
- Sunday, Anytime
Timeline
Customer Service Representative
Michaels Arts And Crafts
10.2023 - Current
Sales Expert
O2 Eye Care
05.2021 - 08.2023
Associate of Science - Biological Sciences
Capilano University