Arnaud Itegeli
Ottawa,Canada
Summary
A highly skilled and reliable bilangual professional with expertise in administrative services and human resources. Demonstrated success in problem solving, document preparation, data management, and customer service, with a strong track record of meeting deadlines and exceeding expectations. Known for excellent problem-solving abilities, attention to detail, and the ability to work both independently and as part of a team. Proficient in Microsoft Office Suite, records management, and workflow optimization. Holds an active Secret Security Clearance and can provide valid SLE (Second Language Evaluation) results upon request. Adept at managing confidential information and performing in high-stakes environments.
Overview
4
4
years of professional experience
Work History
Intake Officer
National Defence and Canadian Armed Forces Ombudsman
07.2023 - Current
- Administrative duties related to the intake process, such as answering phones, responding to emails, and maintaining filing systems.
- Conduct initial interviews to gather relevant complaints information from constituents, of the CAF and DND.
- Record and maintain accurate, up-to-date records of intake forms, complaints, and constituents information.
- Verify the completeness and accuracy of documents and forms submitted by constituents.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Provide constituents with information about the services, procedures, and policies.
- Provide referrals to appropriate services or departments based on constituents needs.
- Contributed to team success by consistently meeting or exceeding performance targets.
Human Ressources Triage Officer
Innovation, Science and Economic Development Canada (ISED)
12.2021 - 07.2023
- Conduct detailed and informative client-focused welcome onboarding calls.
- Proactively seek out and validate information to manage new and refiled client cases in a triage environment.
- Develop and plan strategic follow-up actions while engaging with clients in a multi-channel environment.
- Conduct outreach to establish, build and foster positive relationships with clients and other stakeholders.
- Ensure cases are assigned to the appropriate client service tier for ongoing case management.
Call center representative
Elections Canada
04.2021 - 09.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Bachelor - Global and International Studies
Carleton University
Ottawa, ON01.2022
Timeline
Intake Officer
National Defence and Canadian Armed Forces Ombudsman
07.2023 - Current
Human Ressources Triage Officer
Innovation, Science and Economic Development Canada (ISED)
12.2021 - 07.2023
Call center representative
Elections Canada
04.2021 - 09.2021
Bachelor - Global and International Studies
Carleton University
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