Arnab Bose

• Meeting with business/client stakeholders on a regular basis to understand business requirements.
• Developed scalable ServiceNow best practice compliant solutions to translate customer requirements into deliverable solutions.
• Worked in an offshore-onsite model and acted as the solution architect /tech lead for the developers under the designated stream. Led a team of functional and technical consultants and was the SPOC for Client from HCL team.

• Having agile/scrum calls on a daily basis for discussing project and BAU item's status.
• Worked on migrating customer integrations and processes for 800+ user base from Remedy to ServiceNow CSM.
• Worked on designing the integration methodology of external tools with ServiceNow. This includes creation and review of high and low level design documents.
• Presented project's technical solution to client representatives to facilitate implementation.
• Assisted customers and partners with defining upgrade and migration strategies. Educated the clients through presentations and demonstrations. Worked on the Tokyo and Vancouver upgrade of ServiceNow.
• Investigated new applications or improvements to products with customers.
• Monitored and evaluated technical quality of services provided by less experienced consultants.

• Led the Digital transformation programs on large scale revamping the breakfix process, peripheral acquisition, new joiner and laptop refresh mechanisms using Hardware Asset Management, custom integrations

• Solutioning the build for a completely new Custom Service Portal experience
• Working on ITSM applications
• Working on various Custom applications
• Working on CMDB, Asset Management
• Working on B2B Integrations
• Managing ServiceNow Discovery
• Managing SAMPro implementation
• Working with the clients, process owners, design team, business analysts to define the process for different requirements and solutioning them from the perspective of ServiceNow best practices.
• Working in Onsite-Offshore model and helping offshore on streamlining the development process and performing code review along with developers
• Overseeing the deployment of code to higher environments
• Managing cloning and version upgrades.

• Streamlining Service Catalog Development in accordance to customer requirements
• Development / Enhancement on ITSM Suite (Incident, Problem,Change, Knowledge)
• Working on HR
• Working on Custom Applications
• Service Portal Development
• Working on CMDB, Discovery
• Working in Onsite-Offshore model and helping offshore on streamlining the development process
• Overseeing system upgrades/patching
• Co-ordination with the ServiceNow Support
• Overseeing the deployment of code to higher environments
• Leading the merger process of two large ServiceNow instances encompassing multiple processes.

• Led several greenfield implementations of ServiceNow for large enterprise accounts.
• Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
• Upgraded legacy systems to ServiceNow utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
• Inspected equipment, assessed functionality, and optimized controls.
• Updated technical documentation, product specifications, and technical training materials.
• Developed conversion and system implementation plans.
• Created proofs of concept for innovative new solutions.
• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
• Drove business solutions from inception through solution
  implementation
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications.
• Worked with customer at Client Location to understand and translate functional specifications into logical, component-based technical designs.
• Develop and deliver customized portal web pages in ServiceNow. Built customized Service Portal.
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
• Third party tools integrations with ServiceNow
• Facilitate and support the rollout of custom applications in ServiceNow