Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armstrong Cartagena

Toronto,ON

Summary

Dynamic Shift Manager with a proven track record at Harvey's, adept in inventory control and exceptional interpersonal abilities. Energetic and reliable professional with strong background in team coordination. Excelled in leadership, mentoring employees, and enhancing team performance. Demonstrated expertise in customer service and problem-solving, significantly improving customer satisfaction. Committed to workplace safety and efficiency, with a keen focus on learning and development.

Overview

8
8
years of professional experience

Work History

Shift Manager

Harvey's
01.2017 - Current
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings.
  • Oversaw loading and unloading of packages in store delivery.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and to maximize team performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

COOP Experience, Student Apprentice

Toronto Don Valley Hotel & Suites
09.2017 - 06.2018
  • Worked under guidance of experienced professionals to learn techniques such as organizing meeting rooms and important occasions.
  • Serving food to important guests as a function and helping host staff with handling service issues.
  • Furnishing and maintenance of lobby; keeping tables clean and free from trash.
  • Communicating and guiding guests through the front desk.
  • Anticipated guests needs and addressed all requests promptly.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.

Education

Flight Services: Operation & Cabin Management

Seneca College Flight Services
Seneca College Newnham Campus

Don Mills Collegiate Institute
Toronto, ON
05-2019

Don Mills Middle School
Toronto, ON
05-2014

Skills

  • Keen to learning and exploring new aspects within the working area
  • Punctual and reliable
  • Delegating work
  • Managing and working under pressure
  • Accurate money handling
  • Inventory control
  • Exceptional interpersonal ability
  • Employee training and mentoring
  • Staff motivation
  • Opening and closing procedures
  • Workplace safety
  • Customer service focus
  • Handling customer complaints

Timeline

COOP Experience, Student Apprentice

Toronto Don Valley Hotel & Suites
09.2017 - 06.2018

Shift Manager

Harvey's
01.2017 - Current

Flight Services: Operation & Cabin Management

Seneca College Flight Services

Don Mills Collegiate Institute

Don Mills Middle School

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Armstrong Cartagena