Armine Dovlatyan
North Hollywood
Summary
Dynamic professional with a proven track record at Macy’s, excelling in customer retention through effective account management and negotiation skills. Adept at providing compassionate caregiving and emotional support, while maintaining meticulous financial records. Recognized for fostering positive relationships and enhancing client satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
IHSS Care Provider
IHSS Adult Services Program
06.2016 - 06.2024
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Sales Representative Manager
Macy’s
07.2001 - 06.2016
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
- Implemented efficient sales processes for streamlined operations and improved productivity within the team.
- Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
Office Manager
Tri-star Marble & Granite
05.1999 - 06.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager
Avenue Retail Store
05.1999 - 06.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Teller
Bank of America
06.1999 - 09.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Accounting Clerk
Saint Joseph Medical Center
06.1998 - 09.1998
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Education
Attended 2 Years - Child Development
Glendale Community College
Glendale, CA07.2001
High School Diploma - General Studies
John Burroughs High School
Burbank, CA07.1999
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
Timeline
IHSS Care Provider
IHSS Adult Services Program
06.2016 - 06.2024
Sales Representative Manager
Macy’s
07.2001 - 06.2016
Teller
Bank of America
06.1999 - 09.1999
Office Manager
Tri-star Marble & Granite
05.1999 - 06.2001
Assistant Manager
Avenue Retail Store
05.1999 - 06.2001
Accounting Clerk
Saint Joseph Medical Center
06.1998 - 09.1998
Attended 2 Years - Child Development
Glendale Community College
High School Diploma - General Studies
John Burroughs High School
Similar Profiles
Leshanta RatliffLeshanta Ratliff
Home Health Aide at IHSS Adult Services ProgramHome Health Aide at IHSS Adult Services Program
Robin LongRobin Long
Inhouse Care at IHSS Adult Services ProgramInhouse Care at IHSS Adult Services Program
Yvette ArceYvette Arce
Caregiver at IHSS Adult Services ProgramCaregiver at IHSS Adult Services Program