Armin Kazemi
service coustomer
620 West Pender,British Columbia
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Selling Manager
R.K.C (Rashkian Kaspian Company)
01.2019 - 09.2023
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
Customer Service Manager
Morakab Yadak
11.2013 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - Industrial Engineering
AZAD University
Qazvin IRAN 06.2003
Skills
- Forecasting
- Business Development
- Customer Portfolio Management
- Sales Reporting
- Market Trend Analysis
- Performance Evaluations
- Time Management
- Budgeting and Expenditures
- Sales Coordination
- Sales Projections
- Brand-Building Strategies
Certification
Microsoft Office , Microsoft Project
Timeline
Selling Manager
R.K.C (Rashkian Kaspian Company)
01.2019 - 09.2023
Customer Service Manager
Morakab Yadak
11.2013 - 03.2019
Bachelor of Science - Industrial Engineering
AZAD University
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