Armia Tadrous
London ,ON
Summary
Accomplished Senior Branch Sales and Service Officer with a proven track record at Sharjah Islamic Bank, enhancing client satisfaction and fostering long-term partnerships. Expert in cross-selling and up-selling, with exceptional problem-solving abilities. Demonstrated leadership in driving sales teams towards achieving objectives, underpinned by strong teamwork and collaboration skills.
Overview
16
16
years of professional experience
Work History
Senior Branch Sales and Service Officer
Sharjah Islamic Bank
03.2013 - 08.2023
- Sale of personal loans, mortgage, CC, OD, Shares and car loans.
- Opening personal and corporate accounts.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted bank brand and unique offerings through personalized customer service.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
Assistant Sales Manager
First Gulf Bank
06.2010 - 02.2013
- Generated sales report to help upper management make effective decisions and sales plans.
- Sale of personal loans, mortgage, CC, OD, Shares and car loans.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Assisted sales team with completing customer transactions and managing issues.
- Strengthened performance by applying excellent program and project leadership skills.
- Conducted daily effective sales huddles with [Number]-person team to focus on behaviors that would convert to sales.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Sales Consultant
National Bank Of Abu Dhabi
09.2007 - 06.2010
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Manage the sales staff and help them to achieving their targets.
Education
Bachelor of Commerce - Accounting
Zagazig University
Egypt07.2004
Skills
- Cross-Selling and Up-Selling
- Written and verbal communication
- Client meetings
- Community Outreach
- Proficient in [Software]
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- G driving License
- Time Management
- Client Advocacy
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Senior Branch Sales and Service Officer
Sharjah Islamic Bank
03.2013 - 08.2023
Assistant Sales Manager
First Gulf Bank
06.2010 - 02.2013
Sales Consultant
National Bank Of Abu Dhabi
09.2007 - 06.2010
Bachelor of Commerce - Accounting
Zagazig University
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