ARMELYN MACALINDONG
Chicoutimi,Canada
Summary
Friendly and reliable worker, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
17
years of professional experience
Work History
Part-time ESL Teacher
365 Yantai Education Technology Co., Ltd
- Current
- Responsible for teaching the English language to non-native speakers of all ages
- I organize learning materials, evaluate progress, and come up with teaching strategies and techniques to make my students feel at ease and engaging.
College Instructor
Ilocos Sur Polytechnic State College
01.2024 - 09.2023
- Responsible for teaching college students, evaluating their academic performances, and monitoring their attendance.
IELTS Teacher
PARTNER ENGLISH CO., LTD
06.2022 - 03.2023
- Help Chinese students to improve their fluency, grammar, vocabulary, and pronunciation
- Evaluated performance and provided suitable feedback.
Customer Service Representative
TELEPERFORMANCE
04.2022 - 02.2022
- Managing calls and customer service inquiries
- Provide product/ service information to customers
- Provide correct resolution to issues and other related concerns
- Troubleshoot and investigate to gather enough information to answer customer questions or resolve complaints
- Assisted customers with product-related questions, feedback, and complaints.
Enumerator
PHILIPPINE STATISTICS AUTHORITY
11.2020 - 09.2020
- Responsible for counting and categorizing the population in an area assigned to me
- Conduct surveys, interviews, and data gathering such as name, age, marital status, household members, income levels, etc
- Responded to field visit requests and facilitated follow-up visits to non-responding households
- Encouraged household participation with census duties, providing assistance and explaining procedures
- Maintaining confidentiality when collecting sensitive information such as health status or criminal records
- Recording data from surveys or questionnaires on paper forms and then submitting the information gathered to the Team Supervisor.
Quality Control Specialist
NBC COMPANY - Gifu, Japan
02.2020 - 02.2017
- Perform a visual inspection of finished products
- Develop and qualify new testing methods
- Ensure the cleanliness of the working area and that safety standards are maintained
- Investigate or report the questionable test results
- Improved durability, reliability, and quality of [product] by conducting thorough quality assessments and recommending changes.
Part-time Cashier
Supervalue Inc.
02.2007 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science in Financial and Management Accounting -
University of the Cordilleras - Baguio City, BEN
01.2009
Bachelor of Science Accountancy -
Saint Louis University - Baguio City, BEN
01.2004
Skills
- IELTS certification
- TEFL certification
- Computer proficient
- Civil Service Professional Passer
- Professional eligibility
Languages
English
Full Professional
Timeline
College Instructor
Ilocos Sur Polytechnic State College
01.2024 - 09.2023
IELTS Teacher
PARTNER ENGLISH CO., LTD
06.2022 - 03.2023
Customer Service Representative
TELEPERFORMANCE
04.2022 - 02.2022
Enumerator
PHILIPPINE STATISTICS AUTHORITY
11.2020 - 09.2020
Quality Control Specialist
NBC COMPANY - Gifu, Japan
02.2020 - 02.2017
Part-time Cashier
Supervalue Inc.
02.2007 - 12.2007
Part-time ESL Teacher
365 Yantai Education Technology Co., Ltd
- Current
Bachelor of Science in Financial and Management Accounting -
University of the Cordilleras - Baguio City, BEN
Bachelor of Science Accountancy -
Saint Louis University - Baguio City, BEN
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