Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arman Islam Abdullah

Edmonton

Summary

Dynamic Customer Care Representative with TD Bank, adept at enhancing customer satisfaction through efficient problem-solving and exceptional service. Proven track record in project management and data entry, streamlining processes to boost efficiency. Passionate about supporting others, with a strong focus on achieving positive outcomes for clients and colleagues alike.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

TD Bank
01.2024 - 03.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Streamlined call response times for improved customer experience through effective communication techniques.

Student Affairs Assistant

University of Alberta
01.2021 - 06.2024
  • Supported the academic success of students by providing timely and comprehensive advising services.
  • Provided ongoing professional development opportunities for Student Affairs staff through training sessions and workshops focused on relevant topics in higher education today.
  • Assisted in the development and execution of orientation programs, ensuring a smooth transition for new students.
  • Monitored academic progress of at-risk students, providing tailored interventions to promote retention and success.
  • Maintained accurate records of student interactions within appropriate databases for tracking purposes.
  • Assisted with crisis response efforts, providing immediate support and appropriate referrals to students in need.

Student Fundraiser

University of Alberta
08.2019 - 05.2020
  • Designed visually appealing marketing materials that helped promote awareness about specific campaigns or programs being supported by funds raised.
  • Streamlined processes for tracking donations received to help improve future campaigns'' efficiency levels significantly reducing time spent on administrative tasks without compromising quality output standards expected from any given project''s completion date onwards.
  • Optimized social media platforms as a means of sharing success stories and promoting upcoming events, attracting more donors.
  • Trained new student fundraisers on best practices and techniques, increasing team efficiency and effectiveness.

Education

High School Diploma -

BISD
Dammam
06-2018

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Payment processing
  • Order processing
  • Project management

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Arabic
Limited Working

Timeline

Customer Care Representative

TD Bank
01.2024 - 03.2025

Student Affairs Assistant

University of Alberta
01.2021 - 06.2024

Student Fundraiser

University of Alberta
08.2019 - 05.2020

High School Diploma -

BISD

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Arman Islam Abdullah