Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Armando Topacio

Winnipeg,MB

Summary

Accomplished Branch Manager with a proven track record at Airtek Manitoba, enhancing client loyalty and spearheading branch growth. Expert in client relationship management and operations management, achieving significant sales increases and team development. Skilled in balancing excellent work ethic with strategic sales initiatives for outstanding results.

Highly detail-oriented and professional manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

8
8
years of professional experience

Work History

Branch Manager

Airtek Manitoba
12.2023 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Performed monthly compliance checks.
  • Maintained friendly and professional customer interactions.

Sales Manager

Cyrus Heating & Cooling Ltd.
03.2022 - 11.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Territory Sales Manager

National Energy Equipment Inc.
04.2016 - 04.2021
  • Established strong relationships with key clients, boosting customer retention rates.
  • Increased sales revenue by developing and implementing strategic territory plans and getting new dealers on board.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.
  • Set ambitious yet achievable sales targets for the territory based on dealers' future projects as quoted during the previous fiscal year.
  • Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.

Education

Bachelor of Science - Civil Engineering

University of Santo Tomas
Manila, Philippines
10.1979

Skills

  • Customer Service
  • Client Relationship Management
  • Customer Relationships
  • Excellent time management skills
  • Excellent work ethic
  • Relationship building and management
  • Operations Management
  • Sales management

Languages

English
Full Professional
Filipino
Native or Bilingual

Timeline

Branch Manager

Airtek Manitoba
12.2023 - Current

Sales Manager

Cyrus Heating & Cooling Ltd.
03.2022 - 11.2023

Territory Sales Manager

National Energy Equipment Inc.
04.2016 - 04.2021

Bachelor of Science - Civil Engineering

University of Santo Tomas

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Armando Topacio