Armando Pascual de la Cruz
Ottawa,ON
Summary
Dedicated professional with strong verbal communication skills and a continuous improvement mindset. Experienced in project management and customer safety, driving operational efficiency and enhancing client satisfaction through effective collaboration.
Experienced with regulatory compliance, risk assessment, and international trade laws. Uses compliance audits and corrective actions to ensure quality work teats been tipple checked . Knowledge of import/export documentation and cross-functional team collaboration.
Experienced with coordinating complex logistics operations to ensure efficient supply chain management. Using education and experience to strategically plan to optimize transportation and reduce costs.
Overview
8
8
years of professional experience
Work History
Barber
Capital Barbershop
Ottawa, ON
12.2023 - Current
- Delivered exceptional haircutting and grooming services, enhancing client satisfaction and loyalty.
- Mentored junior barbers on techniques and customer service best practices to improve overall team performance.
- Utilized advanced styling tools to execute diverse haircuts, ensuring precision and quality in every service.
- Developed strong client relationships through effective communication, resulting in repeat business and referrals.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and returns accurately, ensuring a seamless customer experience.
Field Placement Student
Condair
Ottawa, ON
03.2026 - 05.2026
- Conducted field assessments to identify customer needs and recommend optimal solutions.
- Collaborated with cross-functional teams to enhance product knowledge and improve client support strategies.
- Developed training materials for new team members, streamlining onboarding processes and enhancing knowledge retention.
- Analyzed data trends to optimize product performance, ensuring alignment with industry standards and custom
- Analyzed compliance data to identify potential trade risks and recommend solutions.
- Developed and implemented best practices for trade compliance processes across departments.
Operations Manager
Rudy's Barbershop
Ottawa, ON
05.2019 - 05.2022
- Streamlined operational workflows to enhance service delivery and customer satisfaction.
- Developed training programs for staff, improving team performance and service consistency.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Coordinated scheduling and staffing to ensure adequate coverage during peak service times.
- Developed and implemented sales strategies to achieve quarterly targets.
Sales Associate
Aramark
Ottawa, ON
01.2018 - 05.2019
- Assisted customers by providing product information and resolving inquiries to enhance satisfaction.
- Processed sales transactions accurately using point-of-sale systems, ensuring smooth customer experiences.
- Maintained inventory levels through regular stock checks and effective communication with suppliers.
- Collaborated with team members to develop promotional displays, driving product visibility and engagement.
Education
International Law-Trade Compliance- Logistics
Fleming College
Peterborough06-2025
High School Diploma -
Notre Dame
Carleton Place06-2020
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Inventory counting
- Logistics analysis
- Documentation management
- Account managing
- Continuous improvement mindset
- Export control regulations
- Project management
- Ethical conduct awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Timeline
Field Placement Student
Condair
03.2026 - 05.2026
Barber
Capital Barbershop
12.2023 - Current
Operations Manager
Rudy's Barbershop
05.2019 - 05.2022
Sales Associate
Aramark
01.2018 - 05.2019
International Law-Trade Compliance- Logistics
Fleming College
High School Diploma -
Notre Dame